Apr
16
2009

Personal vs. Business Branding

personalitymisterwilson1There’s been much to do lately about the effect of personal branding on businesses and the importance of personal branding for small and medium businesses.  I think both personal and business branding are important – and they certainly have an effect on each other. How much will depend on the influence and reputation of the brands.

Now, I’m not against personal branding, as I said it may offer some people that ability to create the best job going, but a business is an asset, something that gets more valuable over time and, here’s the biggie, can be sold. It is very difficult to sell a personal brand. Some of biggest personal brands you could name on twitter right now would be worth very little without the person behind the avatar. – John Jantsch – Business Isn’t Personal – Duct Tape Marketing

Businesses certainly can benefit from having a bit of personality.  Customers want to have experiences, not just purchase products, and they want to interact with brands and businesses.  As Scotty Monty, who works for Ford, said:

It’s a lot more difficult to screw a brand when there’s a real person that you know that’s associated with the brand.

Some of the most popular business brands today have strong personal brands behind them.  Apple, for instance, is undeniably tied to the personal brand of Steve Jobs.  But a personal brand is not the same as a business brand.  While Steve Jobs may work for Apple, there is more to his personal brand than just a CEO.  Apple is more than just Steve Jobs (at least, so the investers hope).

In an era when transparency is much easier, it is important to be aware of the effects of personal brands on business brands, and vice versa.  What you say and do as a person is linked to your business, even if you’re building separate brands.  What a company does while you own it can also be tied to your personal brand.  Instead of a black and white division – there are many shades of grey.

(photo by Mister Wilson @ Flickr CC)

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Apr
16
2009

Internet Marketing, Strategy & Technology Links – Apr 16, 2009

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Apr
15
2009

What I Want in a Twitter Utility

utilitytakmobabibelotTwitter has been a great way for us to connect with customers, partners, marketers, designers and lots of interesting people.  We also use Twitter to provide information which we hope is useful to our followers.  Much of this information is gathered via RSS feeds which is then sent automatically to Twitter every so often using Twitterfeed.  As nice as Twitterfeed is, it still doesn’t have everything I need or want.  I’ve also tried ping.fm, AllYourTweet, and HootSuite.  While each has a particularly strength, none seems to offer exactly the combination that I’m looking for. Many utilities try to send to multiple social networks.  Right now  I have more control of how my content is seen in each place with RSS feeds.

Needs:

  • Send tweets from Multiple RSS – each with their own separate settings
  • Ability to choose how often and how many items from each feed
  • Send from feeds by either published date & time or the order of the feed
  • Send a title or a title & partial description
  • Automatically convert any links to short urls
  • Schedule specific tweets for future dates & times
  • Automatic follow/unfollow
  • Manual follow/unfollow
  • Tweet frequency of at least every 30 minutes

Wants:

  • Statistics on how many times each tweet url is clicked on – and by who
  • Suggest people I should be following (or unfollowing)
  • Set certain people to be followed even if they aren’t following me
  • Take multiple items from a feed from a certain date or what’s not been tweeted and dole them out every so often (instead of me having to add periodically to the feed myself)
  • If a whole feed could be taken by what’s not already been sent, tweet a post every 10 minutes or so instead of multiples at every 30m or every hour.

That’s all I could come up with off the top of my head.  HootSuite seems to be closest, but I couldn’t get it work reliably with our Google Reader feed.  Hopefully they’ll improve the service with time.  Until then, I’m sticking with Twitterfeed.

Do you have other needs or wants to add to the list?

(photo by takomabibelot @ Flickr CC)

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Apr
15
2009

Internet Marketing, Strategy & Technology Links – Apr 15, 2009

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Apr
14
2009

Selling (and Socializing) on Facebook

My article on Facebook for eCommerce sites – Selling (and Socializing) on Facebook -  is up over at Practical eCommerce.  I hope you find it interesting and useful.

But the real power is in what Facebook inherently offers – the ability to socialize and communicate directly with your customers Once customers become a fan, or join your group, you can send them messages, updates and news. Most importantly, you can see exactly who they are and can reach out to them to gather information about why they like your products and what can be improved. – Selling (and Socializing) on FacebookPractical eCommerce

You can see the other articles I’ve written for Practical eCommerce here.

Apr
14
2009

Internet Marketing, Strategy & Technology Links – Apr 14, 2009

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Apr
13
2009

Thoughts from Module09 Midwest Digital Conference – Afternoon Sessions #module09

midwestdigitalconf

Scott Monty

  • When he started at Ford there really wasn’t any leadership for social media and no strategy or plan
  • He had to figure out where the company is going and how everything can be wrapped around the strategy
  • Lots of different types of people and departments that can use social media differently – and have different views
  • A logo is impersonal – inhuman
  • What if strategy revolves around people and relationships
  • 93% of Gen Y recognize ads on social networks, but only 17% feel the ads are relevant
  • It’s a lot more difficult to screw a brand when there’s a real person that you know that’s associated with the brand
  • Social media is an opportunity to fundamentally change the way a company works.

Jeremy Tanner

  • Learn to listen
  • Jobs which technology has killed: Ice man, secret shoppers, what’s next?
  • Who are you listening to? Customers, potential customers, competitors, competitors’ customers
  • Who may need you in the future?
  • Who should be listening? People with power to fix things, with a short response time, a person
  • Know your tools – social monitoring, rolling your own, advanced operators, alerts

Oz Sultan

  • Today we are more immersively connected than ever
  • How do we elevate social media to the business conversation?
  • Brand needs to be understood and managed as an asset.
  • Corporate brand is an intangible asset that determines your market value – can affect your stock value, company valuation, etc.

Shannon Paul

  • Reasons social media fails: preparing corporate culture for adoption, making social media “campaigns” work, measuring social media, determining whether social media even matters
  • Changing culture – collaboration, openness, dialogue
  • Social media touches everything.
  • Becoming more customer-centric
  • Be delightful – surprise your customers with added value, real treats, ask for feedback, respond to feedback, don’t focus on selling
  • Make things that can be shared.
  • Think beyond signage and banner ads.
  • How social is your content? Can it be shared/embedded? Does it have unique urls? Can you gather feedback? Is someone responsible for responding to feedback – a HUMAN?

Chris Brogan

  • No one reads the long article at the New Yorker anymore – there’s too much information coming in.
  • You have to be biz development, marketing and customer service.
  • Biz relationships are flattening.
  • Tear down the silos of marketing, customer service, communications.
  • Promote rogue thinking and models.
  • Big companies can learn to be small again.
  • Mass customization – small. personal. now.
  • Making implementation grids and use them. Have a process.
  • Map out your targets and goals.
  • Social media tools are free, but it takes time.
  • Bring the wine – Value before message.
  • Give your ideas handles so they can be shared and used.
  • Innovation and experimentation rule.
  • Trying and failing is more informational than reading someone elses case study.
  • Everything gets a digital/social component.
  • Grow every day. Connect every day.
  • Equip other people to do what you’re passionate about.
Apr
13
2009

Internet Marketing, Strategy & Technology Links – Apr 13, 2009

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Apr
10
2009

Thoughts from Module09 Midwest Digital Conference – Morning Sessions #module09

midwestdigitalconf

Adrian Pittman

  • All the technologies in development today will be available as a platform for the future generations.
  • When you hire an expert, make sure you give them the resources (and the freedom) to do their job.

Ken Burbary

  • 93% of customers expect your brand to have a social media presence
  • customers want your brand to be involved
  • include consumers i how you make your products better
  • everyone is an influencer – every interaction counts

Amber Naslund

  • The Five Faces of Community Management
    • Anthropologist – figure out who customers are, and how we should interact with them, and how to help them make connections with people that matter to them
    • Bridge Building – liason for customers to connect with anyone inside the company plus internal bridge building of tearing down silos between departments
    • Diplomat – knowing how to edit, handling crisis
    • Director – Setting the scene, figuring out what the story is and helping actors to figure out their parts
    • Builder – need bricklayers and carpenters, figure out what works and what doesn’t, bring feedback to company and results back to community

Damian Rintelmann

  • Your website is not a mousetrap – its for interacting with visitors
  • Offline customer engagement just as important as online
  • Visitors need to be able to take your content and share it outside your website walls
  • Opportunities to share, focus on goals, measure and make small adjustments.

Marcel Lebrun

  • Marshal McLuhan – “media itself has a social effect because it changes things”
  • Community manager is about adding personality to your brand
  • There’s no single owner of social media – it has a more broad set of purposes and uses
  • Social media is more measureable than traditional media

At the Module09 conference or watching online?  What are your thoughts?

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Apr
10
2009

Internet Marketing, Strategy & Technology Links – Apr 10, 2009

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