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Archives for May 2009

Sarah Worsham / May 20, 2009

Simple is Good

simpleSarahJaneI had a chance to listen to Josh Holme’s talk The Lost Art of Simplicity at the KalamazooX Conference, which I covered here.  It’s a great talk, and if you get a chance to listen to it, I encourage you to do so.  Josh recently posted his slides from the talk, which are worth a peek.

I think all of us – designers, programmers, marketers, businesspeople, consumers… get caught up in complexity.  In making our products, our businesses, our websites, our lives complex.  Often I think we believe that people won’t pay for simple.  We need to add lots of features, lots of value-adds, lots of freebees.

If we take a few minutes to look at some of the most successful products, we see that they are inherently simple.  The Apple iPod.  The Sony Walkman. In their design.  In their features.  In how easy they are to use.

Simple is not easy.  It can be very difficult to make these as simple as possible.  But simple is a delight to use, too look at, to be apart of.

How can you be simple?

(photo by Sarah Jane)

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Sarah Worsham / May 20, 2009

Internet Marketing, Strategy & Technology Links – May 20, 2009

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  • 25 Twitter Apps to Manage Multiple Accounts (Mashable)
  • Go Link Yourself! (Search Engine Guide)
  • The Question Concerning Social Technology (O’Reilly Radar)
  • Are Your Online Video Ads Driving Actual Offline Purchases? (Mashable)
  • Sprout Gets Your Business Facebook-Ready … For $50K (Mashable)
  • The Lost Art of Simplicity (Josh Holmes)
  • Meebo Brings IM to Social Sites; Social Sites Bring 10M Users to Meebo (Mashable)
  • How To Use Negative Feedback As A Benefit To You And Your Business (Entrepreneurs-Journey.com)
  • Visible Past: Where Information Searches For You (ReadWriteWeb)
  • PrintFriendly Makes Blogs Printable [Video] (Mashable)
  • Are you ingredients looking for a recipe? (Escape from Cubicle Nation)
  • Bloggers Face-Off: Keith Dsouza vs. Ross McKillop (Daily Blog Tips)
  • Good.ly: Shorten Your URLs for Good (Mashable)
  • Online Business Isn’t a Substitute for Offline (Internet Evolution)
  • Waze Uses Crowdsourcing to Bring You Real-Time Traffic Info (Mashable)
  • Flock 2.5 Brings Beefed Up Facebook Chat and Twitter Search (Mashable)
  • Is your social media activity a safety net? (Being Peter Kim)
  • As Marketing Shifts Back to the Everyman (Chris Brogan)
  • IAB Releases Click Measurement Guidelines, Establishes Parameters for Counting Valid Clicks, Filtering Fraudulent Clicks (Ad Operations Online)
  • Mobile Advertising Growth Fueled by New Ad Formats on Smartphones (Ad Operations Online)
  • What Really Triggers a Referral? (Duct Tape Marketing)

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Sarah Worsham / May 19, 2009

Novel Idea: Actually Rewarding Your Customers

rewardFreeWineI was shopping last week at Eddie Bauer in the mall.  The customer service was great and I had an enjoyable shopping experience.  At least until I checked out.  Then I was asked if I had a rewards card.  No, thank you.  It’s free.  I’m not interested. Why?  Because I hate carrying around 2309238098 cards from different companies.  I don’t feel that’s a reward.  You assign me a number, make me carry a card, track what I purchase and occasionally give me coupons for your stuff.  I think the reward is surely in your favor.

First off, these types of rewards programs bother me because they’re already tracking what I purchase.  I usually pay by credit card, so that pretty much assigns my identity to what I purchase.  They just want my permission to market to me.  I get it, but I don’t want it.  Instead, how about randomly giving me a coupon at time of purchase?  That would be much more of a reward than this veil of a supposed rewards program.

Don’t get me wrong.  I think you should reward your customers…and your business partners…and your referrals.  I just think they should actually be rewarded.  Give them something they want.  It can be a discount on your services or a referral fee or whatever.  Just don’t pretend you have a rewards program when you actually have a direct marketing program.

Be open.  Be honest.  Reward your customers.

(photo by FreeWine @ Flickr CC)

Technorati tags: direct marketing, referrals, customer rewards, business, rewards programs, marketing

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About Sazbean


Sarah Worsham (Sazbean) is a Webgrrl = Solution Architect + Product Management (Computer Engineer * Geek * Digital Strategist)^MBA. All views are her own.

Business + Technical Product Management

My sweet spot is at the intersection between technology and business. I love to manage and develop products, market them, and deep dive into technical issues when needed. Leveraging strategic and creative thinking to problem solving is when I thrive. I have developed and marketed products for a variety of industries and companies, including manufacturing, eCommerce, retail, software, publishing, media, law, accounting, medical, construction, & marketing.

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