Sep
16
2009

Learn the Lingo – Troll

trollkevindooleyIn your Internet travels you may have seen, “Do not feed the trolls” or DNFTT on a blog or discussion board.  Who or what are these trolls and why shouldn’t you feed them? [Read more...]

Sep
16
2009

Internet Strategy, Marketing & Technology Links – Sept 16, 2009

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Sep
15
2009

Measuring Social Media Success Workshop

successJurvetsonPageviews, unique visitors, followers, fans, views, connections, retweets, oh my!  Confused by all the different ways to measure success on social media?

Join us for a three hour workshop that will teach you all the basics you need to measure your social media success! [Read more...]

Sep
15
2009

Internet Strategy, Marketing & Technology Links – Sept 15, 2009

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Sep
14
2009

Help Me Interview Gary Vaynerchuk (@garyvee) on Twitter about his new book, Crush It! #crushitbook

crush-itI have the honor of interviewing Gary Vaynerchuck (@garyvee), creator and host of Wine Library TV, on Twitter next week about his new book, Crush It! – Why Now is the Time to Cash in on your Passion.  But I need your help!

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Sep
14
2009

Internet Strategy, Marketing & Technology Links – Sept 14, 2009

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Sep
11
2009

What’s In a Name?

Names are so important to people, businesses and products.  How did you come up with your business name?  Posting over at Insights Group today, I discuss some things to consider when choosing a business or product name.

insightslogoWhen you were born (or probably before), your parents considered many different names for you.  They thought about how the names flowed together, what meaning they had, and how they could be abused on the playground.  There may even be some family names or people in the family they wanted to name you after.  Names are very important.  In the case of a person’s name, it (usually) sticks with them forever.  They may get nicknames later on in life, but their name will still identify them to the world. – What’s In a Name? – Sarah Worsham – Insights Group

I hope you’ll join me for the rest of the post.  I’d love to hear how you came up with your business name.

Read the rest of the article ->

Sep
11
2009

Internet Strategy, Marketing & Technology Links – Sept 11, 2009

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Sep
10
2009

It Only Takes One Person to Ruin Your Customer Service (or Save it)

conciergeSureshBJ Your company’s customer service can be ruined (or saved) by just one person. Because it’s so easy for customers to communicate their experiences with other customers (and potential customers), any bad experience can be multiplied a hundredfold. Here’s an example:

I’m a huge fan of J.Jill clothes, mostly because they actually offer pants for us Amazons (tall), but also because I like their styles and service.  I’ve been a loyal customer for many years (when will everyone offer tall pants?) and have had exceptional customer service both online and in their retail locations.  Until Tuesday.

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Sep
10
2009

Internet Strategy, Marketing & Technology Links – Sept 10, 2009

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