Determining Success on Facebook

There’s a great article over on Duct Tape Marketing today about metrics to use to determine success on Facebook:

Feeling a bit lost with your Facebook Page insights? Good. Facebook Insights terminology  was not built for humans, and now that we know you are not a killer robot from Mars, we’ll help you measure your Facebook Page’s performance without drowning in all that robotic Martian muck. The 6 Metrics That Determine Your Success On Facebook by Emeric Ernoult

Image representing Facebook as depicted in Cru...

Image via CrunchBase

These are good metrics to understand.  The key to determining your particular success on Facebook is to understand what you’re trying to accomplish there (you may have many different goals).  Then pick one main metric for each goal to help you understand how you’re doing.  Numbers can become overwhelming, but associating a number with a goal can help you gauge what’s working and what’s not so that you can improve.  Lastly, it helps to think of all marketing in terms of continuous improvement — try something, see how it works, figure out how to improve and repeat!

How do you determine your success on Facebook?

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When Corporate “Policies” Get In The Way of Passionate Customers

Deutsch: Ein Glas Nutella-Nussnougatcreme

Deutsch: Ein Glas Nutella-Nussnougatcreme (Photo credit: Wikipedia)

Every brand and company hopes to have customers so passionate that they want to celebrate their love with a special day.  Or do they?  When a company’s policies of protecting the brand get in the way of such enthusiasm, what is the cost?

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Marketers’ Top Questions on Social Media

Question mark

Question mark (Photo credit: Wikipedia)

The 2013 Social Media Marketing Industry Report from Social Media Examiner has been released, answering questions about what’s on the mind of 3,000 marketers when it comes to social media marketing.  Lee Odden over at TopRank blog, breaks the report down into 5 top questions:

  1. What social tactics are most effective? – 90%
  2. What are the best ways to engage my audience with social media? – 88%
  3. How do I measure the return on my social media investment? – 87%
  4. What are the best social management tools? – 84%
  5. How do I create a social strategy? – 83%

These questions are interesting because the industry is evolving so quickly — keeping up on trends and tactics is vital to recognizing the breadth of what may be possible for a particular industry and organization.  Also, what works for one company, may not work for another, but sharing can lead to new ideas.  Other than super standout executions, there could be more sharing by marketers in terms of what has worked and what hasn’t.  The other questions — measurement, tools and strategy — all flow from wanting to know the best ways to use social media to help the organization reach its objectives.

What questions do you have about social media?

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How To Create and Promote Your Blog

Prioritizing for Social Media Scale

The Science of Twittering from Hubspot

Creating Winning Social Media Strategies in 8 Steps

6 Resolutions for your 2013 Internet Marketing

New Years Eve 2011 London

Happy New Year!  Here are 6 resolutions that you can make to improve your Internet marketing in 2013.  Best wishes for 2013!

1. Be More Consistent

Providing valuable content and information is key to any online marketing strategy. Amazing content helps increase your reputation as an expert in your field and connects you to potential customers who are interested in what you say. But posting sporadically can mean that people forget to visit you regularly as a resource. One of the hardest parts of any content strategy is actually producing the content. Set a goal for how often you can realistically post, and stick with it.

2. Listen

Social media is not a one-way communication method. Your customers and potential customers are sharing valuable insights into what they want right in front of you. You can learn a lot just by listening to these conversations to learn about concerns, problems and new ideas. Your customers may not be very vocal on the major social networks like Facebook, LinkedIn or Twitter, but there probably are niche networks where they are active. Look for discussion groups and networks on industry publications and associations, and just listen to the conversations for key insights.

3. Have Conversations

Unlike other communication channels, social media gives you the opportunity to have one-on-one conversations with customers, peers and industry experts. Relationships are built over time, by sharing ideas and thoughts. Use social media to connect with people you’ve met in person (or people you’d like to meet). Share and comment on what other’s are posting. Conversations can go a long way to building a lasting, productive relationship.

4. Connect the Dots

Marketing is still marketing and you’re in business to sell. At the end of the day, the job of online marketing is still to get the right message in front of the right people at the right time. Remember to use relevant offers and calls to action within your content to connect the dots. I’m not talking about spamming or throwing ads all over your content. But if 80-90% of your content is informative and valuable, 10-20% can be about your products and services. Too much advertising turns people off, but if you leave out what you’re selling and how to take the next step, you’re missing an opportunity to market to people who have shown interest in what you sell.

5. Think from Customer’s Viewpoint

Business owners tend to be excited about their businesses (if they aren’t, why be in businesss?). We get caught up in all the cool things, features, add-ons, and extras that we can provide for customers. But customers only care about what’s in it for them. Instead of lauding the features you can provide, put yourself in your customer’s shoes and think about what benefits and value those features provide. Take the next step and only talk about those benefits and value — it will go a long way to connecting what you do with what’s in it for them.

6. Measure What Matters

Measuring is always important to me. Reading Lee Odden’s post, Happy New Year! 11 Lessons Learned After 9 Years of Business Blogging, reminded me to add it to my own list. Measurement is at the heart of making marketing strategies that work. But, you have to measure what matters. Measurement tends to drive action. If you only measure how many Twitter followers you have, you’ll be influenced to try to increase that number. Don’t get caught up in meaningless numbers. Figure out what you’re trying to accomplish with your online marketing, and then find metrics which will help you guage how well you’re doing.

What about you? What are your Internet marketing resolutions for 2013?

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How to Protect Your Online Reputation [infographic]

People trust what their peers say over what companies say and most people do online research before hiring, purchasing, or even dating.  Even if you’re not online, there may be reviews about you or your company.  How can you protect your online reputation?  It comes down to pumping out positive content via blogs and social media, as well as asking for positive reviews from your network.  This infographic from InventHelp has more…

Infographic brought to you by InventHelp

Social Media & The Election [infographic]

As the election nears, activity on social networks related to the election grows. How does social media affect the election? Take a look at this infographic…

Facebooking for Office Infographic
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