The future of social communication is mobile, at least if you believe the latest round of evangelism coming from the technopunditry. I actually buy it, mostly, and I think the idea of being immersed in a web of background, insight and opinion at any given moment is kinda cool in a cyberpunk consensual hallucination sort of way.

Though, like William Gibson’s sci-fi, it’s the vision of a future that is probably a bit further away than most folks would like to admit. But the implications for brands and marketing are truly far-out.

The very nature of mobile is dependent on ‘right here, right now’ experiences; what you call up on your smartphone needs to matter at that moment, first and foremost (not to negate the likelihood of non-circumstantial browsing, but to put the activity and its product into context). That means the immediate future of mobile is price and location/availability. – Tell Me Something That Matters To Me by Jonathan Salem Baskin

Google’s Chief Economist Hal Varian coined the phrase “marketing is the new finance”.

Varian foresaw great advances in ways to satisfy people’s needs, better matches between buyers and sellers, and a more robust advertising environment due to the availability of vast quantifies of rich, real-time, highly available “big data.” His predictions today ring truer than ever.

Now, the information-rich environment enabled by the net is transforming marketing into something more. Specifically, marketing is becoming the new research and development (R&D).

Marketers now have immediate access to consumer behaviors and reactions across multiple channels and media. This empowers them to take a leadership role in determining consumer preferences, meeting customer needs, and helping match supply with demand. In other words, driving the business.

Access to consumer behavior across multiple channels and media

Five years later, the information-rich environment enabled by the net is transforming marketing into something more. Specifically, marketing is becoming the new research and development (R&D). – Marketing is becoming the new R&D by Julie Ginches

Blog posts, whitepapers and other shareable content rely on supporting data—not because people just love a good color-coded pie chart (though they are pretty), but because numbers give stories shape. They add scale. They provide perspective. They quantify that something meaningful is happening.

Think about it: which statement would you rather share?

• Teenagers are texting like crazy, more than ever.
• The average teen sends 60 texts per day, up from 50 in 2009 (Pew Research Center).

The second statement tells you that there’s a behavioral trend happening and that the trend has real implications for business, communications, and a number of other fields.

But you can’t just throw a bunch of stats into your content and expect instant gravitas. Finding and interpreting facts to support your argument takes thought, and they should add depth, not clutter, to your point. Here are the essentials you need to know to use data wisely and effectively. – How to Use Data to Enrich Your Content by Conor Powers-Smith

Here are the top Internet strategy, marketing and technology links for the week of May 19, 2012… [Read more...]

Over the last few days we’ve been talking about taking your blog to the often-elusive “next level.”

We’ve seen tips for developing your voice and message, creating stronger calls to action, and increasing traffic.

If you’re already working on those aspects of your blog, and are happy with your approach, you’ll probably be hungry for other ideas, looking to the future, and trying to predict what will be most successful tactics for you.

I know I do this myself—I’ll get an idea like the QLD blogging challenge and throw myself into making it happen.

That’s great—one of the best things about blogging is that it lets us pursue our passions!—but I have noticed a tendency to let things drop off my To Do list as these new ideas pop up. An example was pointed out by Ed Boyhan on my Google + post. He wrote:

“Seems kinda odd: here you are providing some useful info on how some use G+, but nowhere on this page is there a “+1? button to let me share with a circle I have for future reference. Makes me doubt your involvement in the G+ community.”

This is a valuable comment for two reasons. First, it’s a reminder of something I need to do, which dropped off my list. Whoops! Second, it explains what the implications of that oversight are—how that looks to my readers, which gives me motivation not just to get that task back on the To Do list, but also to actually act upon it and make that change to my blog. – What Blog Tasks are You Embarrassed to Admit You’ve Overlooked? by Darren Rowse

Listening to the Steve Jobs biography by Walter Isaacson I am left with the impression that nothing was more important to Steve Jobs then using technology to produce great products that delivered a great user experience.  Good enough was good enough, even great, for many in the computer industry.  Only insanely great was good enough for Steve Jobs.  Anything less was simply not good enough, it was not ‘art’ and not ‘worthy of artists”; great artists don’t want to put their names on good enough art.

Given that Apple, Amazon, Zappos, USAA, SouthWest Airlines, Zanes Cycles, Richer Sounds, Salesforce.com, O2, American Express.. have shown what can be done by focussing on the customer, why aren’t companies focussing on the Customer Experience?  According to Mindshare the biggest issue with companies and executives is turning VoC into changes in the business such that a powerful impact is made on the Customer Experience.  Why is it an issue? Because of ‘Other Priorities’.  What can these other priorities be?

Clearly THE priority is the share price and the way to hit that is to focus in revenue generation and profitability.  How do you increase that?  The standard framework is that put forth by Michael Porter in the Five Forces model. – Is Eliminating the Bargaining Power of Customers More Important Than Working On the Customer Experience? by Maz Iqbal

Blog = up? Posts = rolling? It’s time to get obsessed with your message.

A quick dictionary moment, to differentiate between your voice, your topics and your message.

• Your voice is what makes your writing distinctive, compelling, unmistakably you. You’ll carry your voice from your blog, right into your book. Seamless, identifiable. Individual.
• Your topics are the categories or subjects you write about (Eco-luxe weddings on a shoestring budget! Savvy corporate management, with heart and soul! Thrifty vegan recipes!)
• Your message is your core teaching—the why behind your what. It’s the reason you write what your write. It drives your vocation. It’s the soapbox that you’re proud to stand on. If your blog had a “life purpose” or “calling”, this’d be it. (And it goes without saying, if you’re not obsessed with your message, nobody else will be, either.)

Putting it together

Your core message is the defining character of your brand, as a writer—and for maximum visibility, you’ll apply your message to specific subjects, reaching diverse and unexpected audiences, outside of your industry. – Get Obsessed with Your Message by Danielle LaPorte

Now that we’ve all agreed that “Content is King (Again),” and Content Marketing is all the rage, maybe it is time to think about some easy-to-follow tenets.  Let’s keep this simple.

Follow a 70/30 Rule – 70% of content curated, 30% branded.  Why? Because the rest-of-the-world is at least 70% more interesting than your brand; and, promoting external content builds social capital, makes grateful fans of influencers.

All content should be SHAREWORTHY.  Don’t publish junk.  Better to be quiet than to queer the signal-to-noise ratio.

All content should benefit SEO.  Note that search engines increasingly favor Social Signals and Blended Results (multimedia).  Keyword optimize your content whenever possible and appropriate, across all channels. – Seven Principles of Content Marketing by Todd Defren

Today on ProBlogger, we’re publishing the first in a little two-part series of posts on WordPress themes. The first is on choosing a theme, and the second is on installing themes.

Now, some ProBlogger readers might wonder if professional bloggers need this kind of information. Of course there will always be pro bloggers who haven’t ever installed a theme, and the articles may be helpful to them. But is that our key target audience here?

Understanding reader segments

The census we conducted earlier this year revealed a lot about ProBlogger readers—enough that we could break you up into different categories or audience sub-segments.

This is a useful exercise for any established blog, as it allows you to get a clearer picture of the different user types your content attracts. It can also help you to identify content gaps that you need to fill.

That’s exactly what our census did—it showed us that although many of our readers were blogging happily, and making money from their efforts, many were apprehensive about technology. There was also a specific sub-segment of bloggers who weren’t pro bloggers, but wanted to become so, and couldn’t without developing their technical skills.

“Pro” doesn’t translate to readers having professional or high-level skills in every aspect of blogging. So we need to cater to a range of skills levels in every topic we cover. – How Do You Tailor Content to Different User Levels? by Darren Rowse

Here are the top Internet strategy, marketing and technology links for the week of May 12, 2012… [Read more...]