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Aaron Worsham

Aaron Worsham / Oct 3, 2008

Artificial Stupidity

The title is borrowed from a presentation given by Nova Spivack, CEO of Radar Networks He would like us to remember that computers are suppose to do the dumb things for us, leaving time to do the smart things that only humans can do.  I am going to hijack this phrase for a sec, I hope he doesn’t mind too much.

What he is really talking about is Semantic Web, a subject which he speaks passionately on in this Next Web Conference presentation.

Nova Spivack at The Next Web Conference 2008 Note: The first third of this 45min video is explaination, middle third is examples and the latter third is questions. Pick your poison.

My concern with explaining anything about the next big thing on the web is that so many people are having trouble finding room for the now big things on the web.  Social graphs, community and transparency may not be the hit we were all hoping for with the business world because it assumes too much change in the way some businesses think about the relationship between themselves and their customers.  For the businesses that do embrace social, much will be won.  But all companies should be able to understand web 3.0 because it is talking about something they understand, data.  Here we should be on firmer ground because, hey, businesses have been working for years to make their industry’s data readable by computers.  I promise you that for your industry you have an association or a market research group pooling data on what your company is doing.  That data could be financial or it could be manufacturing or it could be sales or it could be more abstract.  But somewhere out there today someone is already giving your data meaning (semantics).

Now the real hurdles to understanding the ideas behind ‘web 3.0’ are the distractions.  An example: As anyone who remembers the early days of the internet can tell you, things back then were tough to navigate.  Fortunately, as Nova suggests, we are good at forcing computers to make difficult things easier.  The tedium of using telnet, Bulletin Boards and Gopher gave way to browsers which got easier over time to where now even things as complex as secure online financial transactions are possible by most people.  Web 3.0 will be the same way, where concepts that seem difficult to understand in his presentation today will make sense as easier to use tools are created.  The programming term for things like this is ‘Abstractions’ and we use them to eliminate Distractions.

So what do you get if you take the problem of computer readable data and remove the distractions?  You get a simple idea that says computers need to be able to read data on the web in context so that they can do important tasks for you without you explaining those tasks to the computer.  This is such a hugely important step in the value of the internet as a business platform that I’m still a little shocked it took a backseat to social networking for web 2.0.  Companies that are foot-forward in doing this kind of work will, in my opinion, gain tremendous ground over their competitors in terms of market credibility, which lets face it, is an enormous competitive advantage.  You want the market looking to you online for answers in your industry.  The semantic web will make someone in your industry an information leader someday.  I believe that strongly.

For anyone interested in learning more, I should point out that researching this subject can be a bit heady.  Currently approachable articles on the topic spend 4/5 of their copy describing semantic web and then hint briefly at the players invloved, skipping real world examples altogether.  I would start my search at the w3c.org site with terms like rdf and semantic.  The W3C is the standards body for many of the ideas out there so people turn to them when they are looking for information.  Also, you can look at Radar Network’s application called Twine for more concrete examples.

Aaron Worsham / Sep 29, 2008

Your customers want your brand as a friend

conversationsbdsolisCone, Omnicom Group’s strategy arm, released some data from a recent survey measuring brand trust.  This research claims that 93% of the 1092 Americans surveyed thought that companies should have a corporate presence on social media. It went further, citing 85% of those surveyed being open to interaction with companies within social media.  The demographic breakdown favored young males and weathly individuals, which can be a sweetspot for some marketed brands.

While networks like Facebook and Myspace may be old news for well polished marketing firms representing highly branded labels, this study is suggesting that the time may be right for more conservative consumer industries to follow suit.  If your company is consumer driven, tending towards younger male Americans or the affluent population, Cone is recommending you look at social media for your next marketing campaign.

It should be said that the study is a bit self serving, as Cone is a ‘strategy and communications agency’ with a presumed stake in the growth on online Brand Marketing.  That doesn’t make the results any less intriguing.  One of the best pull quotes I saw was this response from the surveyor to the question of what should Companies be doing in social networks:

Companies should use social networks to solve my problems (43%)

People, it can be really simple.  Find out what the top ten customer questions are for sales, the top ten service calls for your product, wrap them up and build them into an interactive Facebook app.  Don’t just spit out one line information or a support number either, if the solution could be automated for the customer, take the added steps to do it.

Your customers don’t want you to be their Best Friend Forever.  But even one answer to a ‘Hey, can you help me with this’ will make you 10x more valuable than a crate of flying sheep.

photo attributed to b_d_solis @ Flickr CC

Technorati Tags: brand, branding, social media, social media strategy, internet marketing, online marketing

Aaron Worsham / Sep 26, 2008

Quick Tip – Google Alerts

Are you interested in keeping tabs on something specific out in the web or in the blogosphere?  Ever wondered how PR firms manage to contact you right after you posted a nasty comment about their client on your personal blog?  Or are you fascinated  in tracking just how internet famous you’ve become? Google Alerts may help.

Now this is really nothing new and it has been around for years.  I think it may just be hitting mainstream users now with more people interconnecting through social networks and adopting blogging habits. Here is the gist.  Google Alerts is a great little tool that can automate a search term and have new results pushed to your email.  Lets see an example of an alert I use.

I’m interested in tracking where my full name shows up out on the internet.  This sometimes helps me see where my work is getting quoted or where my name is popping up in community lists.  Starting with the Google homepage, I test out the search query I’ll use.  I could just enter:

ga1

The problem with this is that I will get results that include ones with ‘aaron’ and ‘worsham’ as separate parts instead of a full name.  I’d like to have it look for ‘aaron worsham’ as a phrase, so how about:

ga2

This is better.  However, now my results are cluttered with my own blog entries.  Lets try to filter them out:

ga3

That should do the trick.  site: is used to isolate what site you want to search while the minus in front of it  excludes the site.  In this case the () are use to allow more than one site.

Once I have my search term, I can go to the alerts page, login with my Google username, and add an alert for this search query.  Options are limited, so I just used email me once a day with the results from the whole web.  There, now I can stare off into my reflection until I drown from the comfort of my own email client.

Alerts can be setup for most anything that you want.  Company name, client name, industry terms are all good use cases.  Its smart enough to only send you new results within the given window, which means you can do really geeky things with the results like plot buzz trends over time for popular terms or track advertisement effectiveness.  I’m sure there are other uses that I haven’t mentioned.  How are you using Google Alerts?

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Sarah Worsham (Sazbean) is a Webgrrl = Solution Architect + Product Management (Computer Engineer * Geek * Digital Strategist)^MBA. All views are her own.

Business + Technical Product Management

My sweet spot is at the intersection between technology and business. I love to manage and develop products, market them, and deep dive into technical issues when needed. Leveraging strategic and creative thinking to problem solving is when I thrive. I have developed and marketed products for a variety of industries and companies, including manufacturing, eCommerce, retail, software, publishing, media, law, accounting, medical, construction, & marketing.

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