Software Development Management
We had a free webinar this week on measuring social media success – what that means, requirements for measuring, why you should measure, and some techniques for measurement. My slides from the presentation are below. We’ll work on getting a recording available soon. We’ll also rerun this webinar sometime in May, in case you missed it. If you have any questions, please let us know!
Monitoring Twitter can save an otherwise negative customer service experience.
Recently I tried a 30 day trial of DimDim (webinar & conferencing software). During the 30 days, I was able to run through a webinar and was reasonably happy with the results, but a few people had technical problems that I had questions about. As the trial expired, I received several emails from a couple of people from the company reminding me to upgrade and asking if I had any questions. Sounds just fine right? Except I emailed a couple of them my questions and they never answered.
[Read more…] about Using Twitter to Save Your Customer Service
Ken Burbary gave a great presentation at FutureMidwest on some tools and techniques he uses to gather consumer insights for clients. I took a ton of notes during his presentation and was happy to find out he posted the slide deck so we can all benefit. Great tools. Take a look: