Jan
05
2009

Moving to WordPress.com – What to Consider

wordpressOver the break we moved Sazbean.com and some of our other blogs over to WordPress.com from self-hosting WordPress on our own server.  Most of the process was relatively easy and overall we’re pleased with the results.  We made the decision to move for a few reasons: saving time and effort from updates and support, saving hosting costs (much cheaper), and additional syndication across WordPress’ network.

If you’re thinking of moving to WordPress.com or using them as your blogging platform, here’s what you should consider:

Advantages

  • WordPress.com takes care of all the updates and support
  • Cheap – you can have a blog hosted for free, but their low cost upgrades for control over CSS and domain name are worth it
  • Additional syndication of your content throughout the WordPress network – we’ve already seen a jump in traffic from this effect
  • Good selection of widgets to add functionality to your site – no need to worry about getting them working properly
  • Integrated dashboard – makes it easy to work with multiple blogs and the interface is very easy to use

Disadvantages

  • Limited control over the design and functionality of your blog (you have full CSS control with a paid upgrade)
  • No javascript allowed – which limits your ability to use custom widgets and other services that require a script tag
  • No outside site analytics – WordPress.com provides integrated statistics, but you won’t be able to use any outside analytics services since you cannot add any script tags to your blog
  • Limited control over your domain name – unless you have control over your name server, you have to point your blog domain to wordpress.com so you’ll lose the ability to add any subdomains.  They have allowed some ability to host your own email or use Gmail. Hosting multiple blogs from the same domain is also limited.
  • Limited control over files you can add to your blog (only images unless you purchase an upgrade – and then only movie files) – not too much of a problem with the various types of web services available to link to

Summary

After we moved to WordPress.com there have been some things that we could no longer do on our blog (in design and some in functionality).  But, overall, the tradeoff in terms of cost and time savings as well as additional exposure has already been worth it.  We’ll update you on our thoughts again after we’ve been here for awhile.

We want to hear from you – Do you use WordPress.com?  What are your thoughts?  If you have a self-hosted blog, why did you make that decision?

Nov
10
2008

What is Social Media?

crowdvictoriapeckhamI had an interesting conversation recently about social media.  It seems that a lot of business owners kind of know what it means.  If you ask them about it they’ll say “oh is that like facebook or something?” or “it’s media that’s social”.  But if you try to dig deeper into what that actually means you’ll get a mixture of answers.

Social media is media that is social.  But it goes beyond Facebook or MySpace.  Social media is any type of media in which there is, at least, a two-way conversation – usually a multi-way conversation.  Social media is about engaging the audience and having them respond to you and to each other.

Social media is also about a philosophy of listening (instead of shouting).  Just using media that is social does not make it that way.  If you have a blog but never reach out to your readers and never respond to what they are saying, you’re not being very social.  Even if you don’t have a blog, you can listen to what your customers are saying on their blogs and respond to their concerns.

Social media are primarily Internet- and mobile-based tools for sharing and discussing information among human beings. The term most often refers to activities that integrate technology, telecommunications and social interaction, and the construction of words, pictures, videos and audio. This interaction, and the manner in which information is presented, depends on the varied perspectives and “building” of shared meaning among communities, as people share their stories and experiences. – Wikipedia – Social Media

Let me highlight the most important aspect of this definition:

“building” of shared meaning among communities

Social media is not just about your story or your company’s story.  It’s about the shared meaning you create with your customers as you interact with them and they with each other.

What story are you building with your customers?

(photo by victoriapeckham @ Flickr CC)

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Nov
05
2008

11 Tips for Getting Readers for Your Business Blog

readerpedrosimoes7You’ve set up a blog for your business and started writing.  Now, how do you get readers?

  1. Content, Content and more Content – Did I mention content?  The only way to attract and keep readers is with great content.
  2. Share – You started a business because you have some specialized expertise.  Share that expertise with your readers.  They will respect your efforts and look to you for advise.
  3. Consistency – Readers need to know that there’s a reason to check back from time to time.  Choose a posting schedule and try to stick with it.  Ideally, you should be posting at least once a week.
  4. Stay on Target – While straying off the path occasionally is ok, readers generally expect you to post on a certain subject matter (whatever your expertise is).  You may want to keep a personal blog for other posts (remember you’re representing your business).
  5. Listen & Respond – Encourage readers to interact with you through comments and email.  Listen to what they say and respond intelligently.  Your blog should be a place to have a conversation with your customers.
  6. Be Helpful – Related to #5, anywhere you see a question you can answer, answer it.  Help people out with problems and concerns, not just on your blog, but anywhere you see people post their issues.  If it’s something you can write about on your blog, you’ll also help out others who may have the same problem.
  7. Market – Add links to your blog on your website, your business card, your brochures, your email signature, and anywhere else you can.  You’ll need to let customers know that you have a blog.
  8. Be Social – Join social networks and socialize with the members.  Most social networks will also allow you to link to your website and blog.  Some will even automatically import posts from your RSS feed.
  9. Blogosphere – Read other industry blogs and comment on their posts.  Link to posts you think your readers would be interested on.  Write opinions about posts on your own blog.
  10. Keywords & SEO – Don’t go overboard trying to get keywords into your posts, but do take good SEO practices into account.  Knowing the keywords you want to target can help you incorporate them into your posts.
  11. Patience – It takes time to grow a readership on a blog.  It can take over a year to get a decent following, so don’t expect your blog to take off right away.  It takes a regular commitment to great content and a lot of patience.

Do you have a business blog?  What tips can you share for getting readers?

If you liked this article, consider subscribing to this blog via email or RSS.  Also, consider subscribing to have our free weekly newsletter sent to your email inbox.

(photo by pedrosimoes7 @ Flickr CC)

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Oct
30
2008

Business Blogging – What to Write

blogginghummyhummyOnce you have your business blog set up, what should you write? We mentioned briefly in the Business Blogging Startup Guide that you should write about anything your customers would want to know, but what is that exactly?

Showcase Your Expertise

One of the easiest ways to get started is to write about what you know.  Try to get tidbits of information out of your head and to your customers in short easy-to-understand posts.  Come up with subjects that your customers would be interested in and then break them into smaller topics that you can cover in a series of posts.  Write posts for whatever topics and subjects you mention on your business website, taking the time to explain them more thoroughly.

Tap Into Customer Support Requests

Both product and service companies get customer support requests.  Take a look at what your customers are asking and cover issues on your blog.  If there is a larger problem that affects your customers, address it frankly in your blog.  Covering problems will help your customers help themselves.  More importantly, you’ll let them know that you’re listening so they’ll be more likely to let you know when there is a problem.

Review Sales Info & Quotes

By taking a look at your sales information and quotes, you can find out what your customers are interested in purchasing right now.  You can cover topics regarding those products and services to help customers make informed choices (just don’t sound like an advertisement).

Look for Hidden Gems

In all your sales information and other business statistics you probably have some hidden gems that would be of interest to your customers and to the industry.  Maybe you also belong to an industry association that provides industry statistics you can summarize for your customers.  Look for information that your customers may not be able to find elsewhere.

Have an Opinion

Take a look at industry trade sites and other blogs to see what’s going on.  Feel free to choose topics and post your viewpoint on your blog.  Blogging is about having a conversation and being able to easily find many different viewpoints on any one issue.

Ask Your Customers

This is an easy one.  Just ask your customers what they’d like to know more about.  Sometimes it won’t be a direct question about what to blog but a conversation you’ve had recently at a conference or networking event.  If one person asks a question there are probably others who are interested in the answer.

Have a Conversation

Encourage your customers to comment on your posts.  Listen to their opinions and answer them honestly.  Ask for input with leading questions on your posts.  Take a look at other blogs to see what people are saying about your company and address it on your blog.  Having a blog is a great opportunity to connect with your customers.

Have a business blog?  Where do you get writing ideas from?

If you liked this article, consider subscribing to this blog via email or RSS. Also, consider subscribing to have our free weekly newsletter sent to your email inbox.

(photo by hummyhummy @ Flickr CC)

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Oct
28
2008

Business Blogging Startup Guide

bloggingjezatkinsonOnce you’ve decided to start blogging for your business, all the little steps may become overwhelming, so we’ve created this guide to get you started.

Blogging Software/Platform

First you need to decide where you’re going to blog – what software or website you’re going to use.  Having the blog hosted by another company makes things very easy.  Best of all, some of the best options are free, WordPress and Blogger.  We use WordPress for all of our blogs, so I highly recommend it.  The hosted version at WordPress.com has a full set of features, and with spending just a little bit extra, $25 per year, you can customize the theme and the domain name.  Whatever blogging platform you chose, make sure you are comfortable with it and it can grow as your blog grows.

Domain Name

The domain name, or URL, for your blog is almost as important as the one for your business website.  By leveraging your existing domain name (the one for your website), you can make it easier for people to find your blog. It also allows the content on your blog to count towards the search engine optimization (SEO) of your website.  How?  Let’s say your website domain name is mycompany.com.  Use a blog domain name of something like blog.mycompany.com (see how it uses your domain name for the last part?).  This is a bit trickier than using the default domain names that many blogging sites give you (mycompany.blogger.com), but pays off in the long run.

What to Write

Now that you have your blog all set up.  What to write?  Write whatever you think your customers would be interested in.  Showcase your expertise.  Try to help your customers by getting knowledge out of your head and onto your blog.  Worried about losing competitive advantage?  Actually by showcasing what you know and your willingness to help, you have a much bigger competitive advantage than keeping it all in your head.

How to Write

Writing for a blog is a bit different than other types of writing.  Posts should be relatively short and to the point.  Using headings or bullet points to highlight your major points make the posts easier to read.  Titles should be catchy (think newspaper headlines).  Adding images to break up the text of your posts makes the blog more visually appealing.  Use a personable voice so readers find you approachable and encourage readers to voice their own opinions in comments.

Getting Readers

Add your blog link to your email, your website, your business cards, and anything else you send out to customers.  Join social networks which target your intended audience and interact with the community.  Once you’ve got a feel for the community, start adding comments to other posts and posting your own articles and blog posts.  Also use social media sites like Facebook, LinkedIn, and Twitter where you can syndicate content right from your blog.  Use services like Feedburner to syndicate content from your blog onto your other websites.  Getting readers takes a bit of effort and time, so we’ll go into more detail in a future post.

Be Patient

Getting readers can take time.  Even blogs that are popular today took quite a bit of time to get that way (usually a year or more).  You need to committ to posting regularly for a long period of time to see results.   This also includes marketing your blog through the means discussed in Getting Readers above.  Luckily, once you do get some readers, you should start to see your efforts quickly multiply as they tell others.

(photo by jez.atkinson @ Flickr CC)

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Aug
26
2008

To PR or not to PR

There has been quite a lot of press lately about whether or not you need a PR firm for your business.  At the top of the current buzz is a blog post Jason Calcanis, CEO of Mahaolo, wrote: Jason Calcanis On How To Get PR For Your Startup: Fire Your PR Company.  An excerpt:

My philosophy of PR is summed up in six words: be amazing, be everywhere, be real.

You don’t need a PR firm, you don’t need an in-house PR person and you don’t need to spend ANY money to get amazing PR. You don’t need to be connected, and you don’t need to be a “name brand.”  Silicon Alley InsiderJason Calcanis On How To Get PR For Your Startup: Fire Your PR Company

Obviously this post has caused a bit of a storm of PR and marketing folks looking for blood.  But the fact is that most small businesses (tech startups or otherwise) don’t have the budget for an expensive PR firm.  Jason has some great tips that businesses of any size can put to use – whether or not you use a PR firm.  An overview of the ten tips:

  1. Be the brand
  2. Be everywhere
  3. Always pick up the check — always
  4. Be a human being
  5. How to bond with a journalist
  6. How a CEO should e-mail a journalist
  7. How a CEO should speak to a journalist
  8. Invite people to “swing by” your office
  9. Attach your brand to a movement
  10. Embrace small media outlets

Do you have your own tips for PR?  Please share in the comments….

Aug
25
2008

Put Your Older Blog Posts to Work

If you’ve been blogging for awhile or have a good number of posts, you may have noticed that there are particular older posts that still get pretty good traffic.  Usually these posts are popular either with search engines or social media.  These older posts are a great place to connect with new readers and Traffikd has a great post with some tips on how to keep these old posts working for your business: 7 Ways to Improve Your Old Social Media Posts.

Aug
25
2008

Business Blogging – a few examples

Is blogging right for your business? If you’re considering adding a blog to your business website, Marketing Moves to the Blogosphere from the Washington Post is worth a read. It includes information from Bill Marriot’s blog for Marriot International and the blog for Viget Labs.

“It’s a phenomenal promotion vehicle for a company, or a great crisis tool or a great customer service tool,” said Geoff Livingston, a public relations strategist and social media expert.- Washington PostMarketing Moves to the Blogosphere

Matt Cuts, who works for Google, also has 3 Tips for “company blogging”.