May
26
2010

Pricing Based on Customer Expectations

Pricing, when done properly, is one of the most difficult tasks any business faces. Yet it is usually only given a perfunctory once-over.  Customers have a range in mind that they’re willing to pay, but if you ask them, cheaper is always better.  Ask a customer what they paid for something after the fact, and they’ll probably have a hard time remembering exactly.  Price something too low, and people wonder about the quality.  Price too high, and you’re out of budget.  How can you meet your customer’s expectations without directly asking them?
[Read more...]

Aug
05
2009

Figuring Out Who You're Actually Competing With

competitionSirMervsI run across a lot of business people who feel like they’re competing with the entire world.  They’re scared of the big companies and any little mom & pop store that shows up that might be somehow related to what they do.  You may feel similarly – like the whole world is out to get you… but are you actually competing with all these companies?

[Read more...]