Aug
12
2010

Is Exit Rate a Useful Metric?

ExitExit Rate measures how many people left your website from a certain page. It would seem like it would show you where people are exiting from your site so you can fix problems with specific pages.  The problem is that everyone who comes to your website has to leave at some point.  What if they came, bought something and then left?  That’s what you want them to do.  Or what if you blog daily and people come to read your latest post and then leave.  While you may prefer they spend time on other pages, if they’re loyal readers, they’ve been keeping up with your posts. So is Exit Rate useful?  Yes and no.  Let’s look at it in more detail…
[Read more...]

Nov
12
2009

The Internet Isn’t a Money Making Magic Wand

magicwand_smoorenburgIt happens too often.  I run into a business owner who is really excited about putting up a website or ecommerce site because they’re going to make a bunch of money in the next few months.  There still seems to be this notion about the Internet that if you build it, they will come.  I’m not exactly sure where this idea came from, but it’s unfortunately not true.

[Read more...]

Apr
14
2009

Selling (and Socializing) on Facebook

My article on Facebook for eCommerce sites – Selling (and Socializing) on Facebook -  is up over at Practical eCommerce.  I hope you find it interesting and useful.

But the real power is in what Facebook inherently offers – the ability to socialize and communicate directly with your customers Once customers become a fan, or join your group, you can send them messages, updates and news. Most importantly, you can see exactly who they are and can reach out to them to gather information about why they like your products and what can be improved. – Selling (and Socializing) on FacebookPractical eCommerce

You can see the other articles I’ve written for Practical eCommerce here.