Aug
16
2010

Choosing the Right KPIs for Your Business

I’m often asked what KPIs (key performance indicators) are the most important for understanding how a business is doing online.  My answer is always “It depends.”  There’s not a set of KPIs that works for every business.  Choosing the right KPIs for your business means understanding your business, your goals and what you’re trying to do online. KPIs are the metrics which tell you whether you’re moving closer towards your goal and objectives (see KPIs vs Metrics for more details).
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Jul
14
2010

Social Media is Measurable

For whatever reason, there’s this perception that social media is not measurable – that you just do it because good things will happen.  ”What’s the ROI of your phone?” is one thing I’ve heard in comparison to measuring social media.  But, if you know what you are trying to accomplish ahead of time, there’s always something that’s measurable (even with a phone).
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Feb
22
2010

7 Basic Twitter Statistics

You’ve got a Twitter account and you’re tweeting and retweeting like a maniac.  How can you measure how well you’re doing?  Well first of all, what’s your goal for using Twitter? Increase sales? Collect leads? Knowing your goal is the first step for figuring out what you need to measure.  Once you have that, here are some basic measurements you may want to use to see how well you’re doing:
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Feb
03
2009

Want to Reach Your Goals? Make Sure They're Attainable

goalcoxyIf you have goals like “Increase profits” or “Make Money” or even “Be Profitable”, you may have a hard time achieving those goals.  Why?  Because they are not clearly defined nor do they have a set time limit.  When setting goals, it’s important that they are short, to the point, and reachable within a certain time.

Setting goals which are actually attainable will make it easier to figure out the tactics you need to implement to reach the goal.  Most of all, these goals are actually useable for management and business purposes and will help align your company to work towards a single endpoint.  Reaching a goal is great for morale, which is important if you want to be able to focus on new goals in the future.

Sometimes businesses get caught up in setting goals which are a bit outside of their reach.  Sometimes “stretch goals”, these goals are sometimes attainable by putting in an amazing amount of effort and having a lot of luck.  Some people think that having goals that are not easily attainable makes people work harder, but usually there is little reward for working so hard and it is not sustainable without burnout – which eventually leads to less productivity.

So intead of setting big lofty goals that no one really understands how to reach, try for smaller, concise goals which have a specific timeline.  For example, “Increase profits by 5% by the end of the first quarter, 2009″.  You’ll set up both yourself and your business for success.

(photo by coxy @ Flickr CC)

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