Nov
25
2008

TweetScan for Business Intelligence

tweetscanlogoTwitter can be a powerful tool for getting your message out, but it also can become part of your business intelligence arsenal.  TweetScan can help you keep track of what is being said about your company and products and get updates via email, rss or on their website. You can scan up to five phrases for daily or weekly delivery.  Best of all, there are no ads or spam in the emails. It also can be used to check for lost replies and direct messages. TweetScan’s homepage has a keyword cloud representing hot topics on Twitter.  You can also search for specific keywords by particular users.

Using TweetScan for business intelligence may take a bit of experimentation.  Obvious keywords are your twitter username, company name and any brand names for products or services.  Less obvious keywords are those which may represent hot topics in your particular industry.  For those, try looking at industry blogs, forums and publications to see what’s hot and then use the TweetScan search functionality to see what people are saying about it.

Obviously this type of business intelligence works best if your industry has a large number of Twitter users.  But it can still be useful for keeping track of general industry topics.  Twitter’s usage is also growing fairly quickly since it easy to tweet from mobile phones, browsers and desktop applications.  From a business intelligence standpoint, it is a rich environment for research because Twitter users tend to be actively engaged in the community (even if they are only broadcasting and not interacting).

If you use Twitter for Business, please share in the comments how you keep track of conversations and important topics.

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Nov
24
2008

TweetDeck for Business Twittering

tweetdeck_128If you’ve decided to Twitter for your business, you may now be a bit overwhelmed with the influx of tweets.  How do you filter through them and keep track of contacts and conversations that matter?  TweetDeck is an excellent tool for business twittering that will bring some order to the chaos.

The genius behind TweetDeck is multiple panels that can be configured to make it easy to keep track of conversations.  First you have a panel that has the feed from all the people you are following.  Next there are panels for replies and direct messages, respectively.  To keep track of certain people, you can create groups and quickly add anyone to a group.  Lastly, to see what is hot in the Twitterosphere (Tweetosphere?), you can add a TwitScoop panel which will give you a tag cloud of the hot topics.

Managing contacts is also easy.  Clicking on the name under a tweet will bring up a user’s profile right inside a panel where you can see all their information and tweets, follow/unfollow them, or add them to a group.  There’s also a little plus sign under a tweet which will allow you to quickly add a person to a group.

Twittering (tweeting?) is easy with a update section that includes a way to shorten urls and add twitpics. With each tweet you have the option to retweet, favorite, direct message or reply, making having conversations a cornerstone of TweetDeck’s functionality.  And using Twitter for business is all about having conversations.

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Sep
30
2008

What are the Requirements for your Internet Business Strategy to Succeed?

boullosatrainwindowNow that you’ve considered the methodologies for your Internet Business Strategy, assessed the current situation, and created vision and goals, it’s time to figure out all the requirements.  Requirements in terms of an Internet strategy plan are much broader than normal project requirements.  These requirements need to encompass everything needed by the organization to reach your vision and goals.  Think broadly.

Here are some requirements to consider:

  • Data Requirements – What data and information do we need to attain our goals?  What information do we need for monitoring our efforts?  What content do we need?  Where can we get access to this data and information?  How does the data and information need to be analyzed?
  • Technology Requirements – What infrastructure do we need to support our strategy (network, servers, etc)?  What system architecture is needed (operating systems, web browsers, etc.)?  What applications need to be supported (or purchased)?  Do any of the systems or applications need to work together?  How?  Do we have any legacy systems that need to be integrated?
  • Resource Requirements – What skills and expertise are needed for our strategy?  Are the skills available within the organization?  Will new staff need to be hired?  Are consultants required?  Are there any other resources we can use to meet our requirements (voluntary, part-time, interns)?
  • Standards Requirements – Are there any organizational or external standards that require compliance?  What standards should be required or created in order to assure quality?  How will these standards be monitored?
  • Organizational Requirements – Are there any organizational changes needed to meet our goals?  Are the people resources required spread out throughout the organization?  How will they be organized and managed?
  • Executive Support – What is required to ensure top-level executive support and buy-in?  How will executives be briefed on progress?  What involvement is required by executives to ensure success?
  • Coordination & Oversight Requirements – Who is responsible for coordinating strategy efforts?  Who is responsible for making decisions related to strategy implementation?  Who is the champion of the strategy?  What responsibilities are required and how are they assigned?  Who is monitoring progress and how is progress reported?  Who in these cases does not need to be an individual.  A team may be more effective especially if diverse departments are involved.
  • Policy Requirements – Are there any existing policies that need to be considered and possibly altered to attain our goals?  Do any policies need to be put into place?  Are there any external policies that need to be followed?
  • Staffing Requirements – If we need more staff, how do we justify them?  What qualifications should new staff have?  What support personnel are needed for implementation and supporting new staff?  Can volunteers be used?  Part-time personnel?  Interns?  Are there any professional credentials or certifications that are relevant?  What are the job descriptions for any new positions (or changes)?
  • Budget Requirements – What funding is required?  How will we be funded?  Can we redirect existing funding?  Are there opportunities for cost sharing?  How do we get more funding/money?  How will staff positions be allocated?  How will expenses and profits be allocated?  How can we mitigate any future budget shortfalls?
  • Community & Outreach Requirements – What communications are required to keep implementation of our goals on track?  Who will be responsible for coordinating any communications?  Who needs to be informed of progress?  Are any external organizations or stakeholders involved?
  • Risk Assessment Requirements – What major challenges could affect the outcome of our strategy (both internally and externally)?  How will we recognize risks and overcome them?  What might happen if we do not overcome obstacles?

Gathering all the requirements probably seems very time consuming.  And it is, but if it is done properly it will make the next step, implementation, much easier.  Requirements gathering is a great place to get many people involved.  Many different types of expertise are needed to gather some of the requirements.  Dividing and conquering can save a lot of time and effort and create a much more robust set of requirements.

What other requirements have you considered when strategizing for Internet business?

(photo by nicolas.boullosa @ Flickr CC)

Related Posts:

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Aug
20
2008

B2B Website

If you are a business-to-business (B2B) company, your website audience is quite a bit different than a company who targets consumers (B2C).  To get the most of your business website, you’ll need to account for these differences in both your design and content.

Intent

Website visitors to a B2B website are people from other companies who are also trying to do business.  Their intent with visiting your site is to help them make money – by purchasing your products or services, gathering information, etc.  The B2B audience is usually online from their workplace, so time is valuable.

Small, targeted audience

The audience for B2B sites is usually much smaller than B2C, but is much more targeted.  Keep your targeted audience in mind when designing the site and writing content.  You have an opportunity to reach just the audience that you want – your customers.

Behavior

Because they are using your website for business decisions, the B2B audience will be focused on finding the information they need to make those decisions.  If they can’t easily find it, they’ll quickly move elsewhere.  However, B2B visitors are also looking to build relationships with companies and people they can trust.  If you provide valuable information, products and services, there is an opportunity for long-term partnerships.

Expertise

Your B2B visitors are experts in their field and expect the same expertise in potential partners and vendors.  They probably know your products or services better than you, so website content and layout needs to focus on this sophisticated audience.

Buying Process

The buying process in B2B is much longer and more involved than in B2C.  B2B customers are making rational purchase decisions based on business value.  They want products that will help their business be successful.  B2C customers make emotional purchase decisions based on personal value.  Information about your products and services needs to focus on business value and information necessary to make a rational purchase decision.

Value of Sale

Purchases made by B2B customers are typically much larger than B2C customers, so there is a great deal of value in the sale to your company.  It is worthwhile to put the time and effort into providing your customers exactly what they need to succeed – they will reward you with sales.

Listen

Because your B2B customers are experts in their fields, they are a valuable resource to your company.  Listen to what they have to say about your products, services and website.  Since they are looking for long-term relationships, they are often more likely to spend the time to help you improve.  Your B2B website should include opportunities to interact with your customers and for them to interact with each other.  You’ll find valueable information that usually comes with the high costs of a customer research firm.

If you have a B2B website, how do you use your website to reach your B2B audience?

For more information:

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Aug
18
2008

Using Pay-Per-Click (PPC) Campaigns to Attain Business Goals

Sadly enough, too many advertisers initiate PPC campaigns without knowing what the end goal is. A word of caution: Traffic is not an end goal! …PPC campaign effectiveness is judged by its impact on the company’s bottom line, and the return on investment. Campaign optimization is measured by an increase in CTR and improved quality score. – Ask EnquiroKey PPC Best Practices (Part 1 of 4)

I’ve had many clients who ask me to increase the traffic to their website by helping them optimize their Google AdWords (PPC) campaign.  Often the client is already getting pretty good traffic to their site through the AdWords, search engines and direct traffic – the problem is that all the traffic isn’t helping them attain their business goals – increased leads and sales.  In these cases taking a look at the landing pages and the usability of the site can often give clues as to why the traffic is not converting to sales/leads (we’ll cover that in more depth in a future post).  Most importantly, think about what the business goals are for your PPC advertising and maintain consistent wording on ads, landing pages and through out the site.  To measure effectiveness of your PPC campaigns, think in terms of business goals – conversions, sales and ROI.  The Ask Enquiro article has good information to help you run effective PPC campaigns.

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Aug
15
2008

Pricing Online Ads

Futuristic Play @Andrew Chen has an interesting read: Internet Advertising Bureau and Bain on pricing in online ad markets.  One point for publishers stood out:

Need to better support the value of premium inventory – through more innovative offerings and/or reducing units available

Too often websites get greedy about making money and put ad placements all over their pages (what I like to call the “porn effect”).  Putting too many ads on a page is detrimental to all the advertisers because they have to fight for share of voice (SOV) or attention.  Visitors are more likely to ignore ads entirely if they are lumped together (they subconsciously know that area of the page is just “ads”).  It may seem a bit non-intuitive but creating an ad inventory – or set amount of ads and ad spots can help you increase their value.  As your traffic grows, more advertisers will be interested in advertising on your site.  If you sell out of spots, you’ll be able to raise the prices of your ad spots.  Selling out of spots also entices advertisers because it infers that your site is a valuable advertising placement.

If you have ads on your blog or website, what has been your experience with creating an ad inventory?  What about on other websites that you visit – what are your thoughts about their advertising?

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Aug
13
2008

Twitter for Business – How to Fail

Twitter has recently appeared on the media bingo card – both for technical problems with the service and as a new way to reach your customers.  Twittering for business can be a great way to keep your customers informed, but more importantly it can be a great conversation tool.  However, too often businesses jump into the next big thing without fully understanding how to use it for business purposes.  The problem with social media technologies like twitter is that not jumping in can be detrimental as well.  If you’re interested in learning more about how not to fail with Twitter, Web Strategist has required reading: Why Brands Are Unsuccessful in Twitter.

Aug
13
2008

What is Rich Media Anyway?

Easy task, at a first sight: defining what exactly can be considered a ‘rich media ad‘. It is, of course… a ‘rich media ad’, as in a display ad taken one step further. Surely, this is not a definition. But it was pretty much all I could gather – from people who work in the online advertising industry and especially agencies. – Ad Operations DailyWhat is Rich Media in an Online Advertising Context?

You may have heard of rich media when reading about how to advertising your business website.  Ad Operations Daily has some good information on what classifies rich media and we also covered the topic in:

Rich media ads can be very effective (and usually more expensive) in advertising your products and services, but understanding what rich media is and is good for will increase your return on investment (ROI).

Aug
12
2008

Understanding Content – Tips for using Joomla

For companies in the media sector, content is their stock in trade.  They understand content as a woodworker understands the grain of a quarter sawn Birdseye Maple board.   In my tenures with these companies I have learned an invaluable, oft unbendable truism that has helped me to model Content Management Systems. Content cannot actually change its representation to fit a framework, frameworks need be engineered to fit content. More simply put, articles published in monthly magazines are usually issue-based in relation to each other and need to be managed by a tool designed to handle that content representation.   They cannot or should not be shoe-horned into a blogging tool simply because its free, has a funny sounding name and you like the pretty icons that come with it.

Recently I consulted a media company on how they can use open source CMS tools to help with a sub-segment of their Content Entry work.  As I looked out at the many many many many available options, I felt a Sazbean post coming on.  Are people becoming overwhelmed by all the CMS choices out there, giving up, and settling on the first tool they can get working?  What is the likelyhood that the CMS you got working is the right one for the kind of content you have?

Joomla was one of the CMS applications that popped out early on as a tool that might help my client.  Joomla is a free, open sourced content management system forked from the Mambo server PHP code base.  If you have used Mambo, as I had years ago, you will see it continues its full featured administrator tools. While both  Joomla and Mambo have tons of components that can extend the base functions, my experience is that they tend to stretch the content to fit into the framework.  Best to evaluate it on its base strengths.  What Joomla does well is supporting post based sites such as blogs, news, and info distribution feeds.  If you content is periodic, self-contextualized and mostly text and images then this tool will scratch your itch.

Here are some tips on how to use Joomla

  • The base class in Joomla for content is an Article.
  • Joomla doesn’t really support the concept of a ‘page’.  If you want to create an ‘About Us’ page, for example, you are going to create an Article.  Then you will link a Menu item with an internal link to that article.  Using the term ‘Article’ to describe the base class for content is an example of how Joomla’s and Mambo’s designers see the world: as periodic content
  • Articles should be structured:  Sections have Categories, Categories have Articles.
  • Categories and Sections can be used as indexes, allowing Joomla to pull all Articles under a Section or Category
  • Like many CMSs, images are a separate class, allowing for the reuse of images without saving duplicates.  Use the Media Manager to upload your images and then use them in your articles by hitting the button at the bottom of the wysiwyg editor
  • Menus drive appearance of content.  When you create a menu link you can set show/hide options on different parts of content on the right.  Two menu links can have different settings and point to the same article.  The article itself is unchanged, only the display changes.
  • Blog views is usually by date, but it can be changed to order in the menu link preferences
  • Joomla has different rights levels for administrator access, so you can limit editors to only things they are allowed to break
  • Joomla also has restricted options so that only logged in people can view the content
  • Sites are made up of modules and plugins.  The menu is a module, as is a poll or a login widget.
  • Modules and plugins can be told to show up where you want them, left, right, breadcrumb, user1 etc.  These are setup by the template creator as to where they show up in the page
  • Oh, and tons of free templates are available, which some people call skins.  Use your favorite search engine for ‘joomla templates’

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Aug
07
2008

SEO Tips for Local Businesses

If you have a business that only operates locally, spending time and effort on SEO and marketing practices that go out to a national or international audience is probaby a waste of time.  Most SEO and Internet marketing techniques focus on driving as much traffic as possible, casting a wide net.  Techniques for local SEO are a bit different and Traffkid has some good tips in their post Search Engine Optimization for Local Business Results.

Do you have other tips for local businesses?  Please share them in the comments section below.