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Marketing

Sarah Worsham / Mar 23, 2009

Choosing a Branding Strategy is Fundamental

strategyhikingartist1Choosing a branding strategy is fundamental to properly marketing a product.  How you decide to brand your product or service will affect everything from advertising to pricing.  You may already have a branding strategy and not realize it, but here are some of the options:

  • Corporate Brand – Many companies, such as Target, offer only one type benefit to the customer (“design for all”).  Even though they sell a wide variety of products, there is only one value they add.  In this case, the brand is the same as the company.
  • Distinct Brand – Some companies produce a wide variety of products that each have distinct benefits to the customer.  There is no value in using the same brand for each product since the brand would then stand for a mishmash of benefits.  Companies such as Proctor & Gamble (P&G) us this type of strategy as they brand each of their products distinctly (Ivory, Pampers, etc.).
  • Hybrid Brand – Sometimes it makes sense to leverage the company name or an overall brand in addition to a separate name for the product.  This usually works best when the product brand extends the benefits offered by the overall brand, and is very common in the automobile industry (ex. Ford Taurus).
  • Umbrella Brand – When your company offers multiple products that each have a distinct benefit, but together offer a shared value to the customer, you may want to consider an umbrella brand (ex. Nike – athletic gear).

Whatever branding strategy you pick, be aware that it may affect the branding and marketing of your company and other products.  If you only have one product right now,  your choice will mostly be whether you are going to brand the product with your company or not.  Once you have a branding strategy in mind, it makes marketing and advertising decisions much easier.

(photo by HikingArtist.com @ Flickr CC)

Technorati tags: brand, branding, branding strategy, business, marketing strategy, marketing

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Sarah Worsham / Mar 19, 2009

Use Co-Creation to Create Products Your Customers Will Actually Buy

From Wikipedia:

Co-creation is the practice of product or service development that is collaboratively executed by developers and stakeholders together.

creationleansYour customers know what they want – or at least what they don’t want.  They have a good idea of what works and what doesn’t and what types of features they’d like to see in a particular product.  Usually companies base their product offerings on research conducted on focus groups or small groups of customers.  But the power of the Internet allows companies to communicate with a much larger percentage of their customers (at least for most products).

Co-creation is the process of tapping into the knowledge your customers have to create products they are actually willing to buy.  This process does not necessarily have to be online, although online does provide some great opportunities for 2-way communication.  The important part of co-creation is actually using this feedback to improve and create your products, which may take a few organizational changes.  Companies who successfully implement co-creation practices have internal processes for having 2-way conversations with their customers and using that information to improve their customer experiences. Using co-creation, you can more closely meet your customers’ expectations for your products while improving both ROI and customer satisfaction.

(photo by leans @ Flickr CC)

Technorati tags: co-creation, design, product management, business, product marketing, product development, customer service, marketing, customer-centric

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Sarah Worsham / Mar 16, 2009

Connect With Nearby Customers with Nearby Tweets

nearbytweetsEver want to connect with people nearby that may be potential customers (or actual customers)? What about running promotions or events by using Twitter? Nearby Tweets give you a list of both nearby people on Twitter and what they’re saying.  You can easily change the location and search radius if you’re interested in what’s going on in another location, which would be a great way to monitor conferences and events. Possibly the best feature is the ability to search for a keyword in a specific location. Using this feature, you could monitor what was being said about your company or product at a specific location.  If you present at events or conferences, this would be an easy way to get instant feedback.

Nearby Tweets is easy to use and very intuitive.  When you go to the site it already has a pretty good idea of where you are, but you can easily put in a specific address, radius and keywords.  Just hold your mouse over the change location/add keywords button and an interface slides out where you can make changes and update the page.  To help you understand how to use Nearby Tweets, they have pages for both personal and businesss uses.  If you come up with a use not on the page, I’m sure Brian Cray would love to hear it.

Technorati tags: twitter, social media, social networking, business, marketing, nearby tweets

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About Sazbean


Sarah Worsham (Sazbean) is a Webgrrl = Solution Architect + Product Management (Computer Engineer * Geek * Digital Strategist)^MBA. All views are her own.

Business + Technical Product Management

My sweet spot is at the intersection between technology and business. I love to manage and develop products, market them, and deep dive into technical issues when needed. Leveraging strategic and creative thinking to problem solving is when I thrive. I have developed and marketed products for a variety of industries and companies, including manufacturing, eCommerce, retail, software, publishing, media, law, accounting, medical, construction, & marketing.

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