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Strategy

Aaron Worsham / Feb 13, 2009

Is your brand 'Google Safe'?

rose1

There is a term we used to throw around the publishing desks back in the day.  If we had a new branded product or publication we wanted to create, the first  bullet point on the ToDo list was to find out if the name it was ‘Google Safe’.     For us, ‘Google Safe’ meant the term or name or phrase or tagline was light on targeted search results in Google and was available for someone to make their own.  I use the quotes there because, unaware at the time, Google was branding its own line of services and calling them Google Safe Browsing (who knew).  The term stuck in my head since and I’m not sure what the the kids are calling it today but at least the concept is alive and well.  The CEO of a web startup that will intentionally mispell an english word as their brand to find a niche in a crowded search market, that’s a woman who enjoys the path less chosen.

Good online branding is getting difficult.  It has to be memorable, short, representative if possible, and it has to be somewhat available on Google.  I was sitting down just today thinking of a good product name when I came up with some guidelines that at least helped.

  • Pick one word that speaks to your product, lets say Community, and another word that neither adds nor distracts from the first word.  CommunityOne, CommunityPrime, CommunityNow
  • Prefix words like colors are easy to remember and can give your name a little separation from the pack.   Sure you could call your wireless mini networking technology ‘tooth’ but ‘Bluetooth’ is so much cooler and more unique.
  • Locations make good Google Safe additions to names.   Your town, your county, your street, your state can all help you find a unique name for your business that is easy to remember and representative as well
  • Numbers are popular with the online community.  37siganls, 43folders, 30helens.
  • So are strange animal combinations.  RazorFrog, GlassFish, FireFox.  Entire product releases for Ubuntu are renamed with an allerating combination of Adjective and Animal name: Gutsy Gibbon, Intrepid Ibex, Hardy Heron.
  • Of course, would be remise if I didn’t mention the trend Apple foisted upon us.  Take a word, slap on a lower case letter in front, surround with rounded corners.  iPod, iTouch, iMac, iGotNothing

I’m sure you can come up with better suggestions of how to pick the next great name.

Photo attributed to audreyjm529

Technorati tags: strategy, marketing, google, google safe, search engine optimization, seo, search engine marketing, sem

Sarah Worsham / Feb 12, 2009

Do You Know What Your Customers Don't Know?

questionandreannaThis is the question that every business asks themselves (or should) – What do our customers not know?  It is vitally important to know the answer to this question because that is the very information you need to have on your website and in your brochures.  Potential Customers come to your website to get the answer to their questions.

The hard part is that the question is not the same for everyone.  But there are some easy ways to find out what customers want to know.  Most obvious and easy is just to ask them.  Much of this information is also already known by employees of your company.  Anyone who takes sales or support calls will have information about what customers have questions about.

Helping customers answer their questions will lead to higher customer satisfaction and an improved sales process, plus provide you with better content on your website and brochures.

(photo by Andreanna @ Flickr CC)

Technorati tags: business, business strategy, customer service, customer-centric, marketing, strategy

Sarah Worsham / Feb 9, 2009

Want a Competitive Advantage? Look Towards Your Employees

employeearmymilIn these tough economic times we hear about layoffs almost every day on the news.  There’s no denying that sometimes a company has to cut employees to survive for the long run.  However, I think that companies often are quick to cut employees because they are viewed as a cost to the company instead of a valuable resource.

Who has in depth information about your company?  Who is your face to customers?  Who knows how the nuts of bolts of your company works better than anyone?  That’s right.  Your employees.

Want to know how to make your business run efficiently in a recession?  Want to know what new things to try to get customers?  Try talking to your employees.  They probably have some great ideas.  And keeping them involved in your company will make them want to work harder for its success.

(photo by army.mil @ Flickr CC)

Technorati tags: business, employees, human resources, strategy

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About Sazbean


Sarah Worsham (Sazbean) is a Webgrrl = Solution Architect + Product Management (Computer Engineer * Geek * Digital Strategist)^MBA. All views are her own.

Business + Technical Product Management

My sweet spot is at the intersection between technology and business. I love to manage and develop products, market them, and deep dive into technical issues when needed. Leveraging strategic and creative thinking to problem solving is when I thrive. I have developed and marketed products for a variety of industries and companies, including manufacturing, eCommerce, retail, software, publishing, media, law, accounting, medical, construction, & marketing.

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