Sep
16
2008

Measuring Business Goals

Page views, visits, uniques, bounce rate, etc.  These are all good statistics to help you understand how your website is performing.  However, more importantly is measuring how your website is obtaining your business goals.  To do this you first need to come up with goals for your site.  Occam’s Razor has a good post on key performance indicators (KPIs) to help measure the success of your website in terms of your business goals.

Sep
15
2008

How to Create an Internet Business Strategy – Introduction

chesspshutterbugOne of the main services we provide to clients is creating an Internet Business Strategy.  While I’d like to think there is a certain level of expertise to creating a formal Internet strategic plan, I do believe that every business owner can get into the mindset of thinking strategically.  Even if you feel you’re not up to the task of creating your own Internet strategic plan, understanding what goes into creating one can help you think about ways to improve how you do business online.

At the heart of formal strategic planning is creating a strategic plan.  While there are many different details that can go into a strategic plan, there are some basics that are important to think about:

  • Executive Summary – Every formal report should have an executive summary which highlights the main findings.  The summary should include all the top-level information that a CEO needs to know to make a decision (without reading the rest of the report).  The trick is to keep the summary to only one page, so being concise is important.
  • Methodologies – As part of the planning, think about who needs to be involved in the Internet strategy, how you’re going to plan the strategy, how to strategize, who is going to write the plan, and how to monitor the plan.
  • Current Situation – Where does the company currently stand as far as web presence?  What does the company stand for online?  What do other people think of the company and products?  What are your online competitors?
  • Vision & Goals – What does the company want to accomplish online?
  • Requirements – What are the requirements in order to meet the goals?  These requirements need to incorporate all aspects of the company that are affected by the implementation.
  • Implementation – How are you going to accomplish your goals?  The plan needs to include milestones, budget, marketing, and, most importantly, how you will monitor for success.

This is the first in a series of posts discussing Internet Business Strategy.  In the next set of posts, we’ll discuss these steps of an Internet strategic plan in more detail.

(photo by pshutterbug)

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Sep
15
2008

Strategies to Increase Your Audience

You have a website and a blog for your business.  You have a loyal group of readers, but how do you increase your audience?  ProBlogger has some good tips in 7 Strategies to Invite More People Into Your Audience.  Even if you don’t have a blog for your business, these tips can be helpful for increasing traffic to your business website.

Sep
15
2008

Advertising Network Vibrant Launches Related Content Product

Vibrant, a leader in contextual advertising solutions, has launched a related content product.  The related content system uses Vibrant’s patented contextual technology to automatically link to related articles, video, images, and audio on the website.  Ad Operations Online has the full story.

Sep
11
2008

Interview with Jonathan Rivers, Executive VP of AdJuggler

adjugglerlogoAdJuggler (originally covered here) is an ad serving and management system which targets small and medium-sized publishers.  Jonathan Rivers, Executive Vice President, took a few minutes to explain how AdJuggler is different from the big ad serving companies like DoubleClick and what the future holds for the company.

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Sep
10
2008

Sazbean's Wordle

Jonathan Feinberg, Senior Software Researcher at IBM’s Watson Research Center has made an interesting contribution to the landscape of visual folksonomy: wordle.net.  Wordle is an impressive and expressive twist on the ‘tag cloud’ idea popularized by web 2.0 sites as a quick visual tool for identifying patterns in frequency and distribution of tagged items like blog posts, songs, pictures, etc.

Of course, Jonathan wasn’t alone in his work.  Still, it sparks the fires of creativity to see something this cool released to the public and I want to thank all involved.  Projects like Wordle remind us that the persuit of a technical vocations need not prohibit us from the very human desire to contribute beauty to the world.

Sep
09
2008

What is a Brand?

Our recent discussions on branding (here and here) brought up an important topic – what is a brand? Sometimes business owners think a brand is just a logo or a marketing message, but I think it’s much more:

  • Visual – A brand usually has a visual representation in terms of a logo or graphic that is easily recognizable.  Brands can also be identified by a spokesperson or icon (for example, the energizer bunny). Sometimes there are also visual representations that have been created by customers instead of the company.
  • Auditory – Many brands have a signature theme song or jingle (think rhapsody in blue for united airlines, or the Intel chimes) which can bring to mind the company when heard outside of advertisements.
  • Verbal – Through marketing, sales, and customer service, a company creates verbal impressions of what the company stands for in various situations.
  • Emotional – Brands evoke an emotional response in customers (hopefully good emotions), which are influenced by their interactions with the brand (advertising, purchasing, customer service, other customers, etc.).
  • Communal – With the ease of communication available on the Internet, customers can easily share opinions, feelings, and experiences about your brand with or without your influence.
  • Instinctive – Closely tied with emotional and communal influences, customers have instinctual feelings and opinions about your brand even before they’ve interacted with your company, formed through advertising and information from other customers.
  • Evolutionary – Brands are constantly evolving through interaction and shared experiences of customers, non-customers and companies.  A company can try to influence the evolution, but is no longer in complete control of the brand.
  • Descriptive -  By combining the various interactions with a brand, an overall impression of what the company stands for is shared among customers and non-customers. A brand is descriptive of what a company, product, and/or service stands for, in terms of all the elements above (visual, auditory, verbal, emotional, etc.).

What else does a brand mean? What does your brand mean to you?  What do other brands mean?  Please share your thoughts in the comments below.

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Sep
09
2008

5 PR Mistakes You Can Avoid

Many small and medium-sized business owners do their own PR and marketing.  Even if you have an agency handling your marketing efforts, Web Analytics World has a good post on Top 5 PR Mistakes.

Sep
09
2008

Marketing Tips for Website Content

Writing your own content for your business website?  Search Engine Guide has some great tips to keep in mind that will help with your marketing efforts.  Remember, if you don’t provide the customer with the information they need and want when they come to your website, they’ll just go somewhere else.  For more information on customer-centric design, check out Customer-Centric Sites and B2B Content – SEO vs. Customer-Centric Design.

Sep
08
2008

ANA cautions against Google, Yahoo deal

The WSJ is reporting on a letter, sent from the Association of National Advertisers to the Department of Justice, cautioning against the proposed deal between Google and Yahoo.  The ANA is citing the usual suspects when objections to mergers, acquisitions and partnerships.  The letter is short, so Ill post the pertinent half.

The letter, authorized by the ANA Board, notes that a Google-Yahoo partnership will control 90 percent of search advertising inventory and states ANA’s concerns that the partnership will likely diminish competition, increase concentration of market power, limit choices currently available and potentially raise prices to advertisers for high quality, affordable search advertising.

It is the last line that really rings true to the heart of the ANA’s issue with the deal.  The ANA is worried that Google and Yahoo will be able to raise prices on the large percentage of online advertising inventory they control.  It is a serious issue for the association, who represents institutional advertisers and who has a board made up of power brokers

ANA’s board, made up of well-known marketing executives including Brian Perkins, Johnson & Johnson‘s vice president of corporate affairs; Stephen Quinn, chief marketing officer at Wal-Mart Stores Inc; and Betsy Lazar, executive director of media and advertising for General Motors Corp., approved the group’s move. ~ WJS

I’m not a large Google or Yahoo advertiser and so I don’t have a good grasp on the merits of this raised objection.  Clearly, when customers of a service speak out against something like this, especially one as well organized and connected as the ANA, the DOJ is likely to listen intently.  In truth, there is the case to be made that Yahoo is threatened by the possibility of going out of business if this deal is not made.  This would surely hurt competition and concentrate control within Google more than a partnership does.  Microsoft has made similar arguments against the deal that the ANA is making.  Those pleas have been largely ignored in the media as the cries of a competitor in the online ad market.