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B2B

Aaron Worsham / Apr 17, 2008

Client Communications 2.0 – LinkedIn

If Facebook had a dad that worked in accounting, drove a Taurus and considered the OpEd section of the Wall Street Journal a “weekend highpoint”, that dad would be LinkedIn.

LinkedIn is the social network we point to when we want to say that the internet is serious business. It is the one example people use when trying to make an argument for expecting more than flying sheep and Parker Brother games in online communities. LinkedIn is about making (and exploiting) business connections. They must be doing something right, they turned a profit in 2006 with 5 million users. They claim 4 times that many users today.

How you can personally benefit You know a few people in your industry. You are already part of a business network that exists through conferences and gatherings, mailing lists and bulletin boards. LinkedIn makes it ridiculously easy to interconnect those business contacts that you have to an online profile. The big idea is that you can benefit from your network connectivity as an industry expert or by being introduced to other people in your field. In theory this uber networking could translate to a better job or a consulting engagement. There are job search boards and expert Answers sections that facilitate some of this for you, though it is possible to arrange things independently.

How LinkedIn makes money The business model that seems to work best for social networks relates to critical mass. Once something has grown large enough to generate its own buzz around a community, it can usually maintain a perpetual inflow of new users. It is the users, their connections and their self-identified business skills and responsibilities that LinkedIn monetizes in its business plan. LinkedIn sells introductions and InMail messages as premiere services, a easy sell for an HR department looking for new talent to recruit.

How your company can use LinkedIn This depends on how large your company is and how technical your customer base is. Most of LinkedIn’s professionals work in white collar management, tech sector or professional industries such as law and medicine. A large company working in any of these markets should consider looking at the Enterprise options for connecting with clients If you’re smaller, then the professional accounts are tiered to meet your needs. LinkedIn does support targeted advertising though their rate card is on the high end for online advertising. This likely reflects their belief in a unique audience of professionals, though an ad in a trade publication may be a better value for a comparable audience. Mostly, you want your sales people to have LinkedIn accounts and to start making connections. Sales leads that come through a recommendation network like this are worth the price of a professional account.

My take I don’t use LinkedIn personally. I have an account that I maintain modestly for my professional friends to connect to. I’m not in sales and my current professional engagements keeps me too busy to fish for work. So from the outside looking in, I see LinkedIn as just another place to keep your contact information. The likelihood that I will look here first for a business recommendation, professional recommendation, job or product offering is small. There are other places that do those things better. A deep user of the LinkedIn networking function may find unique opportunities that a surface user like me never will. My time just doesn’t lend itself to that level of involvement.

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Sarah Worsham / Apr 16, 2008

Business Video Blogging – Qik

Don’t have time to write a blog? Need something more robust than microblogging? Well if you have a phone (nokia only currently) with a camera, you can capture and stream video from your phone straight to your blog, twitter, facebook, etc. Still in alpha with just a bunch of Nokia phones supported, Qik is already revolutionizing video blogging.

Once you’ve downloaded Qik’s software, you’ll be able to stream and capture video right from your phone or video recorder. You can stream that video to your profile page on Qik’s website, to your blog, Facebook, etc. Qik is still in alpha, so if you have one of the supported phones, they still have to approve your request.

For the business audience, Qik has potential for video blogging and for documenting business processes – without having to invest in expensive video hosting and editing equipment. With the advent of YouTube and the explosion of online video, the Internet audience is not (yet) concerned with quality in picture or editing. A service like Qik could make online video so easy that it may become expected on your website.

Technorati Tags: qik, video, video blogging, B2B video blogging, B2C video blogging,B2B video, B2C video, B2B, B2C, business internet reviews

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Sarah Worsham / Apr 15, 2008

Business Knowledge Sharing Community – Diigo

Billed as a research tool and knowledge-sharing community, Diigo (still in beta) has many of the same bookmark-sharing features as Ma.gnolia. You can tag and share your bookmarks with your friends and colleagues, and find new people to connect with in the social network. Unique to Diigo, the ‘People Like Me’ suggests people with similar interests based on tags and bookmarks. Suggesting new people requires enough tags and bookmarks to work. However, importing bookmarks from del.icio.us (281) either did not work with this function or wasn’t enough information for a recommendation. Along with matching tags, connections can be made with others currently online, new to diigo, featured people or searching. Diigo offers browser add-ons to make adding bookmarks, comments, tags, etc. very easy.

Most impressive and innovative is the ability to annotate and highlight content on webpages which will appear the next time you visit the page or when you share these notes with others. This note-sharing functionality makes it possible to use Diigo to share research with colleagues and co-workers, which could be very beneficial in the B2B marketplace. If a webpage is of interest to your coworkers, not only can you bookmark and share it with them, you can highlight specific content and makes notes on the webpage which they can see when they visit. Your coworkers can then make their own notes and highlights, which creates a very powerful shared research environment. (This could also be very useful for web designers who could have their clients markup website designs with changes right on the website – no more faxes and pdfs!)

The layout and design of Diigo is not as polished as Ma.gnolia, but is fairly usable. Editing bookmarks that I imported from del.icio.us took almost 30 seconds to save changes. Using the browser add-on, adding a bookmark did not ask for any tags or descriptions (which del.icio.us does), and sent the bookmark to my unread portion of my profile. This seems strange since I was the one that added the bookmark. One would expect unread bookmarks to come from friends or coworkers.

Overall I think Diigo has some very promising functionality, especially in the annotations and floating sticky notes, but seems to be very slow to use. It is still in beta, so hopefully some of these quirks will be worked out to make it a much more useful tool for business websites.

Technorati Tags: diigo, social bookmarking, B2B social bookmarking, business social bookmarking, B2B, B2C, business internet reviews

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Sarah Worsham (Sazbean) is a Webgrrl = Solution Architect + Product Management (Computer Engineer * Geek * Digital Strategist)^MBA. All views are her own.

Business + Technical Product Management

My sweet spot is at the intersection between technology and business. I love to manage and develop products, market them, and deep dive into technical issues when needed. Leveraging strategic and creative thinking to problem solving is when I thrive. I have developed and marketed products for a variety of industries and companies, including manufacturing, eCommerce, retail, software, publishing, media, law, accounting, medical, construction, & marketing.

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