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Social Networks

Sarah Worsham / Apr 23, 2008

Web 2.0 Expo – Creating a Coherent Social Strategy for Business

So you think you should add a social network or blog to your business website. What planning should you do to make this an effective undertaking and one with measurable ROI? Charlene Li and Josh Bernoff from Forrester Research presented a simple strategy from their book Groundswell: POST.

  • P – People – Access your customer’s social activities. There are different roles people play on your website/community (from Forrester’s social technographics ladder): creators, critics, collectors, joiners, spectators, and inactives.
  • O – Objectives – Decide what you want to accomplish. Different departments in your company will probably have different objectives (research – listening, marketing – talking, sales – energizing, support – supporting, development – embracing).
  • S – Strategy – Plan for how relationships with customers will change.
  • T – Technology – Decide which social technologies to use. Since you know the objectives these will be measurable.

To create a successful community you’ll need to engage your audience by creating a place they want/need to go regularly – asking them questions, listen to their ideas, create a place they can get advice and help each other. Start with your customers, choose objectives you can measure, line up front-office backing, get the naysayers on your side, and start small, but think big. Adding community to your business website can help you understand your customers and improve your products and services to increase sales.

Technorati Tags: web2expo, community, social networks

Aaron Worsham / Apr 17, 2008

Client Communications 2.0 – LinkedIn

If Facebook had a dad that worked in accounting, drove a Taurus and considered the OpEd section of the Wall Street Journal a “weekend highpoint”, that dad would be LinkedIn.

LinkedIn is the social network we point to when we want to say that the internet is serious business. It is the one example people use when trying to make an argument for expecting more than flying sheep and Parker Brother games in online communities. LinkedIn is about making (and exploiting) business connections. They must be doing something right, they turned a profit in 2006 with 5 million users. They claim 4 times that many users today.

How you can personally benefit You know a few people in your industry. You are already part of a business network that exists through conferences and gatherings, mailing lists and bulletin boards. LinkedIn makes it ridiculously easy to interconnect those business contacts that you have to an online profile. The big idea is that you can benefit from your network connectivity as an industry expert or by being introduced to other people in your field. In theory this uber networking could translate to a better job or a consulting engagement. There are job search boards and expert Answers sections that facilitate some of this for you, though it is possible to arrange things independently.

How LinkedIn makes money The business model that seems to work best for social networks relates to critical mass. Once something has grown large enough to generate its own buzz around a community, it can usually maintain a perpetual inflow of new users. It is the users, their connections and their self-identified business skills and responsibilities that LinkedIn monetizes in its business plan. LinkedIn sells introductions and InMail messages as premiere services, a easy sell for an HR department looking for new talent to recruit.

How your company can use LinkedIn This depends on how large your company is and how technical your customer base is. Most of LinkedIn’s professionals work in white collar management, tech sector or professional industries such as law and medicine. A large company working in any of these markets should consider looking at the Enterprise options for connecting with clients If you’re smaller, then the professional accounts are tiered to meet your needs. LinkedIn does support targeted advertising though their rate card is on the high end for online advertising. This likely reflects their belief in a unique audience of professionals, though an ad in a trade publication may be a better value for a comparable audience. Mostly, you want your sales people to have LinkedIn accounts and to start making connections. Sales leads that come through a recommendation network like this are worth the price of a professional account.

My take I don’t use LinkedIn personally. I have an account that I maintain modestly for my professional friends to connect to. I’m not in sales and my current professional engagements keeps me too busy to fish for work. So from the outside looking in, I see LinkedIn as just another place to keep your contact information. The likelihood that I will look here first for a business recommendation, professional recommendation, job or product offering is small. There are other places that do those things better. A deep user of the LinkedIn networking function may find unique opportunities that a surface user like me never will. My time just doesn’t lend itself to that level of involvement.

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Sarah Worsham / Apr 3, 2008

B2B Social Bookmarking – Del.icio.us

What? Del.icio.us? What kind of url/company name is that? Well, it’s both a company name and a url, and Del.icio.us is one of the more popular social bookmarking sites. Social bookmarking is sharing of website links publicly or through your network. Del.icio.us and many other services also allow you to tag the link with keywords and a short description or comment. You can decide per link whether it is shared with others and every keyword has a RSS feed tied to it so people can subscribe to your link feed (and to your del.icio.us profile page). Del.icio.us is valuable as a content provider, link network, research tool, and seo tool.

Content Provider

Del.icio.us is an easy way to add link blogging to your B2B website or blog. Once you add a link to del.icio.us, you can set it up so it automatically appears on your blog (through a script/tag). This is also an easy way to add content to your blog – tagging pages as you come upon them throughout the day. Both Firefox and IE have del.icio.us extensions which easily allow you to add the site you’re looking at to your profile.

Link Network

If your friends or colleagues are on del.icio.us, you can easily send them specific links (and they can send you links). This is a very valuable way of sharing important information or websites and allows others to browse them at their convenience. If they are sharing their links, you can also see what your network (or others) have tagged for various keywords, which is a very valuable way to keep up with what people feel is important online. This can also be valuable way to show your expertise in the B2B marketplace for whatever niche industries you serve.

Research Tool

Need to know what’s going on in your industry? Need to find links for a particular project or client? Searching del.icio.us for content can sometimes be more reliable than search engines (depending on the subject in question). I find it particularly valuable for subjects that search engines and other social bookmarking sites tend to bury because the subjects are not consumer oriented. Even if there are only a few entries for a particular subject, del.icio.us will give you access to all of them in a very easy-to-navigate format.

SEO Tool

Del.icio.us is a very valuable tool for sending traffic to your website, allowing you to submit and tag your content very easily. More importantly, it is not spamming the system, and usually not frowned upon (although it will look better if your link feed includes links other than your own content). It is also important to give your readers a link to del.icio.us on everything you write, to make it easy for them to submit and add your links to the network (add this! is a good product to look at).

Technorati Tags: del.icio.us, social bookmarking, B2B social bookmarking, B2B, internet consulting, B2B internet consulting

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About Sazbean


Sarah Worsham (Sazbean) is a Webgrrl = Solution Architect + Product Management (Computer Engineer * Geek * Digital Strategist)^MBA. All views are her own.

Business + Technical Product Management

My sweet spot is at the intersection between technology and business. I love to manage and develop products, market them, and deep dive into technical issues when needed. Leveraging strategic and creative thinking to problem solving is when I thrive. I have developed and marketed products for a variety of industries and companies, including manufacturing, eCommerce, retail, software, publishing, media, law, accounting, medical, construction, & marketing.

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