HootSuite today released changes to its url shortener, ow.ly. Perhaps bowing to customer preference, Ow.ly is now links directly to the original long URL instead of to a page with the social bar at the top. HootSuite has moved the social bar functionality to a new URL shortening service, (pronounced “hoot-ly”), for those who prefer it. Either service can be selected as the default for use with HootSuite (and changed at any time).
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News & Notes
Review: WebinarListings.com
Putting together a webinar and wondering how to promote it? Newly launched WebinarListings.com offers dedicated listings of upcoming webinars week-by-week for free. Paid listings include being listed at the top of the page for the week, listed on the Facebook fan page, tweeted, and included in a weekly newsletter. Is listing your webinar on WebinarListings.com worth it?
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Using Twitter to Save Your Customer Service
Monitoring Twitter can save an otherwise negative customer service experience.
Recently I tried a 30 day trial of DimDim (webinar & conferencing software). During the 30 days, I was able to run through a webinar and was reasonably happy with the results, but a few people had technical problems that I had questions about. As the trial expired, I received several emails from a couple of people from the company reminding me to upgrade and asking if I had any questions. Sounds just fine right? Except I emailed a couple of them my questions and they never answered.
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