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Sarah Worsham / Nov 4, 2008

Think Like a Publisher, Not a Marketer

You have to stop thinking like a marketer, an advertiser and a communicator and start thinking like a publisher. Create information your consumers want, and they will share it, this is the idea behind creating the World Wide Rave content. “On the web, you are what you publish.” – Online Marketing Blog – The New Rules of Marketing & PR

fallsmandj98

Sound familiar?  Customer-centric design is about creating a site that works for your readers/customers.  Content is one of the most important aspects of a successful online presence.  Branding is now influenced by everything that is said and done by your company online (and said about you).

There are many opportunities for good content online:

  • Information about your products and services
  • Customer service frequently asked questions
  • Discussion boards
  • A company blog for continued education of your customers
  • Interaction with your customers
  • Social media
  • Commenting on other blogs and websites
  • Podcasts
  • Videos
  • Photos

Keep in mind that content online doesn’t always mean formally written articles for your website.  Content can be more informal with blogs and social media.  Content is also interaction with customers on social networks and discussion boards.

What content do you provide for your customers?

(photo by mandj98 @ Flickr CC)

Technorati Tags: content, content strategy, pr, public relations, customer-centric, internet marketing, marketing

Sarah Worsham / Sep 9, 2008

Marketing Tips for Website Content

Writing your own content for your business website?  Search Engine Guide has some great tips to keep in mind that will help with your marketing efforts.  Remember, if you don’t provide the customer with the information they need and want when they come to your website, they’ll just go somewhere else.  For more information on customer-centric design, check out Customer-Centric Sites and B2B Content – SEO vs. Customer-Centric Design.

Aaron Worsham / Aug 12, 2008

Understanding Content – Tips for using Joomla

For companies in the media sector, content is their stock in trade.  They understand content as a woodworker understands the grain of a quarter sawn Birdseye Maple board.   In my tenures with these companies I have learned an invaluable, oft unbendable truism that has helped me to model Content Management Systems. Content cannot actually change its representation to fit a framework, frameworks need be engineered to fit content. More simply put, articles published in monthly magazines are usually issue-based in relation to each other and need to be managed by a tool designed to handle that content representation.   They cannot or should not be shoe-horned into a blogging tool simply because its free, has a funny sounding name and you like the pretty icons that come with it.

Recently I consulted a media company on how they can use open source CMS tools to help with a sub-segment of their Content Entry work.  As I looked out at the many many many many available options, I felt a Sazbean post coming on.  Are people becoming overwhelmed by all the CMS choices out there, giving up, and settling on the first tool they can get working?  What is the likelyhood that the CMS you got working is the right one for the kind of content you have?

Joomla was one of the CMS applications that popped out early on as a tool that might help my client.  Joomla is a free, open sourced content management system forked from the Mambo server PHP code base.  If you have used Mambo, as I had years ago, you will see it continues its full featured administrator tools. While both  Joomla and Mambo have tons of components that can extend the base functions, my experience is that they tend to stretch the content to fit into the framework.  Best to evaluate it on its base strengths.  What Joomla does well is supporting post based sites such as blogs, news, and info distribution feeds.  If you content is periodic, self-contextualized and mostly text and images then this tool will scratch your itch.

Here are some tips on how to use Joomla

  • The base class in Joomla for content is an Article.
  • Joomla doesn’t really support the concept of a ‘page’.  If you want to create an ‘About Us’ page, for example, you are going to create an Article.  Then you will link a Menu item with an internal link to that article.  Using the term ‘Article’ to describe the base class for content is an example of how Joomla’s and Mambo’s designers see the world: as periodic content
  • Articles should be structured:  Sections have Categories, Categories have Articles.
  • Categories and Sections can be used as indexes, allowing Joomla to pull all Articles under a Section or Category
  • Like many CMSs, images are a separate class, allowing for the reuse of images without saving duplicates.  Use the Media Manager to upload your images and then use them in your articles by hitting the button at the bottom of the wysiwyg editor
  • Menus drive appearance of content.  When you create a menu link you can set show/hide options on different parts of content on the right.  Two menu links can have different settings and point to the same article.  The article itself is unchanged, only the display changes.
  • Blog views is usually by date, but it can be changed to order in the menu link preferences
  • Joomla has different rights levels for administrator access, so you can limit editors to only things they are allowed to break
  • Joomla also has restricted options so that only logged in people can view the content
  • Sites are made up of modules and plugins.  The menu is a module, as is a poll or a login widget.
  • Modules and plugins can be told to show up where you want them, left, right, breadcrumb, user1 etc.  These are setup by the template creator as to where they show up in the page
  • Oh, and tons of free templates are available, which some people call skins.  Use your favorite search engine for ‘joomla templates’

Technorati Tags: CMS, content management, content management systems, internet consulting, internet business consulting

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About Sazbean


Sarah Worsham (Sazbean) is a Webgrrl = Solution Architect + Product Management (Computer Engineer * Geek * Digital Strategist)^MBA. All views are her own.

Business + Technical Product Management

My sweet spot is at the intersection between technology and business. I love to manage and develop products, market them, and deep dive into technical issues when needed. Leveraging strategic and creative thinking to problem solving is when I thrive. I have developed and marketed products for a variety of industries and companies, including manufacturing, eCommerce, retail, software, publishing, media, law, accounting, medical, construction, & marketing.

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