Sazbean

Software Development Management

Main navigation

You are here: Home / Archives for Usability

Usability

/

Good Website Usability Means Not Making Your Visitors Think

usabilitytashmahal1Good websites are designed to be both easy to use and attractive.  When visitors come to a website they don’t want to have to think about how to accomplish whatever it is they came for.  They shouldn’t have to search for links or content or the right button to click.

Well designed products have buttons in the right places and use pictures, symbols and actions that people intuitively feel comfortable with.  The same is true of websites.  People expect search boxes to be in a certain place (usually upper left) and Submit or Next buttons to be on the right (it helps to think of advancing web pages like turning pages in a book).

Good website usability doesn’t necessarily have to be difficult.  Take a look at your website.  Does everything feel like it’s in the “right” place?  If you’re not sure, ask some customers and colleagues to try to accomplish some specific goals.  For example, if you have an eCommerce site, ask someone to purchase a product for a specific purpose – like a gift for their kid’s birthday.  How easy is it for them to find an item that fits that purpose?  How appealing was the product on the page?  Were they able to find the information they needed to make an informed purchase?  Were they able to actually make the purchase? Get their feedback on whether anything seemed difficult or out of place (usability is the practice of methodically testing how users interact with something and then using that information to arrange items to make it easier to use).

Having a well designed website is important because it will affect how many sales and leads you are able to generate from it.  If customers can’t find what they need from your site, they are likely just to go somewhere else instead.

(photo by tashmahal @ Flickr CC)

Technorati tags: , , , ,

Liked this post? Consider subscribing to our RSS feed or our weekly enewsletter.

/

Creating Leads with Customer-Centric Design

butterflyjustchaosNow that we’ve had an overview of what customer-centric design is, let’s discuss how it can be used to create leads.

Providing Valuable Information

Having a reason for customers to visit your site is the first step in creating leads. The most important aspect of customer-centric design is providing your customers with exactly what they are looking for.  Think about everything they might come to your website to look for and make sure the information is easy to find.  It should also be easy for customers to contact you with questions or concerns.

A Place to Connect

By providing a place for your customers to connect with each other and with you, you can help your customers get the information and support they need.  More importantly, you’ll be able to get information about who needs help and where they are in the buying process.

Enticement

Do your customers have a reason to give you their contact information?  Is there some useful information or service you can provide for free in exchange for contact information?  Enticement to create leads can be very effective for you and provide a useful service for your customers.  Remember to keep information gathering to a minimum. (name and email work best).

How do you use customer-centric design to create leads?

(photo by Just chaos @ Flickr CC)

Technorati Tags: , , , , , ,

/

Just Increasing Traffic May Not Increase Sales on Your Business Website

trafficburningimageMany business owners get caught up with the need to increase traffic to their business website in order to increase sales and/or revenue.  Increasing traffic to your website may or may not help increase sales depending on who the traffic is (whether they are potential customers).

Sales from a website are based on the number of potential customers who come to the website (a lead) and the percentage that actually purchase something (a conversion). To increase sales from a website, there are three options:

  1. increase the number of potential customers coming to the site (leads)
  2. increase the number of actual sales on the website (conversions)
  3. both #1 and #2.

While increasing traffic can help, it will only help if the traffic includes more potential customers (leads).  Just increasing traffic, if none of the people are interested in making a purchase, does nothing to help sales.  So it is very important to increase the number of potential customers (leads), which is sometimes called qualified traffic.

Sometimes sales are not happening because information on your website is not clear or potential customers are not sure how to make a purchase. Increasing the number of potential customers who actually make a purchase (conversions) is another way to increase sales from your website. Taking a look at where people may be leaving the site, as well as whether marketing information entices a purchase can help increase conversions.  Advertising should take potential customers right to an “action” page where they have all the information they need and can make a purchase.

Just increasing traffic to a website without increasing the number of potential customers and/or conversions will probably not increase your sales, leaving you wondering why your efforts are not working.

(photo by Burning Image @ Flickr CC)

Technorati Tags: , , , ,