web strategy

Sarah Worsham / Mar 29, 2010

Connecting the Dots Between Twitter and The Sale #smcd

I gave a talk last week at Social Media Club Detroit (smcd) on some ways to measure how all those tweets, shares posts and comments relate to achieving business goals. While measurement of social media is evolving, some companies have had success in connecting the dots between their social media and business strategies. I discussed what these companies did as well as how business ROI can be measured and achieved with social media.

Notes from the event can be found here (thanks Nikki!). Special thanks to Portage Media Jeremiah Staes for recording and production of the video. And a thank you to the Social Media Club Detroit for putting on the event and the Detroit Public Library for hosting. If you get a chance to go downtown to the library, I highly recommend it. The building is absolutely beautiful inside and would be a great place to host an event, meeting or group.

For more information on creating a social media strategy and on social media measurement, please consider attending our upcoming online webinars (just need a web browser and an internet connection):

Crafting a Successful Social Media Strategy – Wed, Apr. 14th – 12pm – Register Now!
Measuring Social Media Success Webinar – Wed, Apr. 21st – 12pm – Register Now!

Sarah Worsham / Mar 24, 2010

Small Businesses Using Social Media for Real Results

Many small businesses want to use social media, but they may be unsure of how to best use it. Most examples of businesses successfully using social media tend to be large companies with entire departments dedicated to campaigns. Seeing some examples of small businesses using social media may be helpful:

The most obvious benefits are increased customer loyalty and engagement. Less obvious but just as important: Your business will gain exposure not through your own advertisements, but through folks who’ve already been patrons. We’re more likely to trust a Facebook update or Yelp review from a friend than from the business itself. – How Small Businesses Are Using Social Media for Real Results (Mashable)

Sarah Worsham / Mar 23, 2010

More Twitter Followers Isn’t Necessarily Better

We’ve all seen those Twitter accounts – they’re following 24,506 people and have 24,302 followers. They’re in a mad rush to get as many followers as possible by following so many people every day and removing those that don’t follow them back. Having more followers isn’t necessarily a good thing, and the results of a new research project has the data to show it:

To reach this conclusion, the researchers examined the Twitter accounts of over 54 million active users, out of some 80 million accounts crawled by their servers. They then went on to measure various statistics about these accounts, including audience size, retweet influence and mention influence. The conclusion? Those with the largest number of followers may be “popular” Twitterers, but that’s not necessarily related to their influence. High follower counts don’t always mean someone is being retweeted or mentioned in any meaningful ways. – The Million Follower Fallacy: Audience Size Doesn’t Prove Influence on Twitter (ReadWriteWeb)

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