As businesses, our goal is to provide something of value to our customers in return for payment (usually in cash). We’re very thankful and appreciative of our customers for purchasing from us – because we get to keep providing products and services. We take our income and in turn spend it on products and services from other businesses and so the economy works (for the most part). While we’re all in business to make money (and hopefully do something you’re passionate about), what we hope for is that we’re providing something that our customers value and are thankful for.
I don’t know about you, but when a client or colleague takes the time to thank me for something, it really brightens my day. And while the money is important (because otherwise you can’t continue doing what you’re doing), it’s when you get some feedback that what you’re doing is valuable that all the late nights and lack of spare time really pays off.
I hope that the words I write and the content I provide is of some value to you. I hope that you find my services of use to you and your business. I hope what you provide to your customers is perceived with value as well.
What do you hope for?
(photo by Harry Willis @ Flickr CC)
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Technorati tags: customer service, brand, customer experience, business,marketing strategy, marketing
{ 5 comments }
Feedback is always good, as are written testimonials. If you are providing an on-going service it is always good to ask for references before the end of any relationship, especially whilst the going is good, and this is something we forget about sometimes. A little self-investment and promotion is good, and it works for garnering interest from potential clients, at the same time who you present those testimonials is also important. Quality over quantity is important, as much with references as with your portfolio.
Vincent, I also think that the recommendations that come without any request or urging are some of the most powerful – when people pass on your work and your name because they're really happy with what you do. That adds a nice icing to the cake.
That is true, but written testimonials for a site are always handy. I have been given plenty of word of mouth referrals in the past but alas i find that often, despite much time and energy invested in those opportunities, sometimes people don't even have the basic courtesy to respond =(
Vincent, I also think that the recommendations that come without any request or urging are some of the most powerful – when people pass on your work and your name because they're really happy with what you do. That adds a nice icing to the cake.
That is true, but written testimonials for a site are always handy. I have been given plenty of word of mouth referrals in the past but alas i find that often, despite much time and energy invested in those opportunities, sometimes people don't even have the basic courtesy to respond =(
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