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Opinion

Sarah Worsham / Apr 21, 2009

Making Strategy Work – Be Transparent & Speak in Plain English

fearvincepalDo you have a strategy for your business?  Do your employees and other stakeholders know what it is? In order for a strategy to work effectively, everyone in the company needs to be working towards the same goal.  How can people help implement a strategy if they don’t know what it is?  I’ve come from companies without clear strategies and goals.  It makes it very difficult for the employees to know what they should be working towards.  So everyone just works on what they think they should be working on.  Individual thinking is great (and needed), but it won’t help you get where you need to be unless everyone is aligned.

Enter the current economic recession.  Many companies have cut costs and laid off employees.  Current employees are scared that they are going to lose their jobs.  Everyone keeps their heads down and works.  No one acts out.  No acts of brilliance.  No innovation.  Nothing new.  While many companies may think that cutting costs and just trying to make it through a recession is the way to survival, it will probably only work if they have deep enough pockets to survive for long enough.  Who wants to go through life in fear and just surviving?

Figure out what makes your company different.  What are you good at?  What benefits can you offer your customers?  How can you not only survive in this economy, but actually strive.  When you figure it out, make sure everyone in your company knows.  Keep goals and language simple so everyone understands where you want to go.  Employees will be much happier if they can work towards a goal and if they know what the future holds – even if there is some risk, at least they understand what it will be.  Not knowing breeds fear – and that’s not a good strategy.

(photo by Vincepal)

Technorati tags: economy, recession, strategy, business, marketing

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Sarah Worsham / Apr 16, 2009

Personal vs. Business Branding

personalitymisterwilson1There’s been much to do lately about the effect of personal branding on businesses and the importance of personal branding for small and medium businesses.  I think both personal and business branding are important – and they certainly have an effect on each other. How much will depend on the influence and reputation of the brands.

Now, I’m not against personal branding, as I said it may offer some people that ability to create the best job going, but a business is an asset, something that gets more valuable over time and, here’s the biggie, can be sold. It is very difficult to sell a personal brand. Some of biggest personal brands you could name on twitter right now would be worth very little without the person behind the avatar. – John Jantsch – Business Isn’t Personal – Duct Tape Marketing

Businesses certainly can benefit from having a bit of personality.  Customers want to have experiences, not just purchase products, and they want to interact with brands and businesses.  As Scotty Monty, who works for Ford, said:

It’s a lot more difficult to screw a brand when there’s a real person that you know that’s associated with the brand.

Some of the most popular business brands today have strong personal brands behind them.  Apple, for instance, is undeniably tied to the personal brand of Steve Jobs.  But a personal brand is not the same as a business brand.  While Steve Jobs may work for Apple, there is more to his personal brand than just a CEO.  Apple is more than just Steve Jobs (at least, so the investers hope).

In an era when transparency is much easier, it is important to be aware of the effects of personal brands on business brands, and vice versa.  What you say and do as a person is linked to your business, even if you’re building separate brands.  What a company does while you own it can also be tied to your personal brand.  Instead of a black and white division – there are many shades of grey.

(photo by Mister Wilson @ Flickr CC)

Technorati tags: brand, branding, branding strategy, business, marketing strategy, marketing

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Sarah Worsham / Apr 15, 2009

What I Want in a Twitter Utility

utilitytakmobabibelotTwitter has been a great way for us to connect with customers, partners, marketers, designers and lots of interesting people.  We also use Twitter to provide information which we hope is useful to our followers.  Much of this information is gathered via RSS feeds which is then sent automatically to Twitter every so often using Twitterfeed.  As nice as Twitterfeed is, it still doesn’t have everything I need or want.  I’ve also tried ping.fm, AllYourTweet, and HootSuite.  While each has a particularly strength, none seems to offer exactly the combination that I’m looking for. Many utilities try to send to multiple social networks.  Right now  I have more control of how my content is seen in each place with RSS feeds.

Needs:

  • Send tweets from Multiple RSS – each with their own separate settings
  • Ability to choose how often and how many items from each feed
  • Send from feeds by either published date & time or the order of the feed
  • Send a title or a title & partial description
  • Automatically convert any links to short urls
  • Schedule specific tweets for future dates & times
  • Automatic follow/unfollow
  • Manual follow/unfollow
  • Tweet frequency of at least every 30 minutes

Wants:

  • Statistics on how many times each tweet url is clicked on – and by who
  • Suggest people I should be following (or unfollowing)
  • Set certain people to be followed even if they aren’t following me
  • Take multiple items from a feed from a certain date or what’s not been tweeted and dole them out every so often (instead of me having to add periodically to the feed myself)
  • If a whole feed could be taken by what’s not already been sent, tweet a post every 10 minutes or so instead of multiples at every 30m or every hour.

That’s all I could come up with off the top of my head.  HootSuite seems to be closest, but I couldn’t get it work reliably with our Google Reader feed.  Hopefully they’ll improve the service with time.  Until then, I’m sticking with Twitterfeed.

Do you have other needs or wants to add to the list?

(photo by takomabibelot @ Flickr CC)

Technorati tags: twitter, social media, internet marketing, social media marketing, business, social networks, marketing

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About Sazbean


Sarah Worsham (Sazbean) is a Webgrrl = Solution Architect + Product Management (Computer Engineer * Geek * Digital Strategist)^MBA. All views are her own.

Business + Technical Product Management

My sweet spot is at the intersection between technology and business. I love to manage and develop products, market them, and deep dive into technical issues when needed. Leveraging strategic and creative thinking to problem solving is when I thrive. I have developed and marketed products for a variety of industries and companies, including manufacturing, eCommerce, retail, software, publishing, media, law, accounting, medical, construction, & marketing.

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