Sazbean

Software Development Management

Main navigation

You are here: Home / Archives for social networking

social networking

/

Twittering for Business Startup Guide

bookslinpernilleYesterday we discussed some issues you should consider when deciding whether or not to twitter for your business.  Once you’ve decided to go forward, here’s how to get started:

Choose a Name

You’ll need a twitter name so that people can find you.  Usually businesses choose a name related to their company name or a particular brand.  If your name isn’t available, contact twitter.  According to their TOS, companies can gain control of names they own.

A little about you….

The bio and website information will give people an idea of what you do and why they might want to follow your updates.  These are especially important when people are searching for people to follow by keyword.

Publish your tweets

Setup your twitter feed on your blog and website, add your twitter address to your emails and other correspondence.  Twitter is a great way to quickly add snippits of information to your websites and keep in touch with your customers.

Welcome tweet

Even without any followers, make sure you at least have a welcome tweet.  People won’t follow you don’t have any tweets.

Find people to follow

You can use the twitter search to see if your customers already are on twitter, or find people to follow on blogs you read.  Many people will also follow you back when you follow them.

Listen & Respond

Listen to what’s being said and monitor twitter for mentions of your company and brands.  Politely respond to any concerns people have and to any questions you can be helpful with.

Be Relevant

Share relevant information with your customers via twitter.  Links to articles or posts of interest can be twittered.  Retweeting information others find can be a great way to connect too.

Keep Tweeting

You probably won’t find a twitter audience overnight, so keep sharing relevant information and use Twitter as another tool to connect with your customers.

Don’t Spam

While you need to keep providing good content, don’t overdo it.  Tweets should only be every so often else they get really annoying.  How often you can tweet depends on the tolerance of your audience, so it’ll take a bit of trial and error.  A few tweets per day should be safe.

Be Patient

It takes time to realize the benefits of Twitter.  Keep at it, keep listening and stay in the conversation.

What Twitter tips do you have?  Please share in the comments.

(photo by Lin Pernille Photography @ Flickr CC)

Technorati Tags: , , , , ,

/

To Twitter or Not To Twitter

Twitter has become fairly popular over the last year and is a powerful tool for communicating with your customers.  However, as with most business decisions, you should consider some things before you make your decision:

  • Is Your Audience on Twitter? Search for some of the keywords important to your industry to see if your audience is on twitter.  Even if there are only some, it may be worth at least monitoring twitter.
  • What’s being said? – If your customers and industry is on Twitter.  What are they saying?  You can use tools such as Tweetscan, Twitscoop and Twist to take a look at conversations and keywords.
  • What will the effect be on your brand and reputation? For some brands, their reputation may be negatively affected if they are not actively participating on Twitter.  Everyone should be aware that anything said on Twitter will be around in the future via search engines.
  • Who will tweet and monitor? It may be helpful to have multiple people using Twitter, but they should have a general idea of what is ok to say and what the plan is for using Twitter for the company.
  • What persona will you use? Does your brand or company have a mascot or other persona you should use?  If multiple people are tweeting, make sure they aware of any personas.
  • How will you integrate Twitter with your website and other marketing efforts? Twitter makes it fairly easy to include your tweets on other websites.  Where will you include it?  How will you let your customers know about it?
  • To follow or not to follow? When people start following you on twitter, will you follow them in turn?  This may make it easier to follow conversations (and it is a nice gesture), but following unsavory feeds may not be a good idea either.  Deciding on a follow policy beforehand can make it easier.

If you are already using Twitter for your business, what did you consider beforehand?  What advice would you give to others who are trying to make the decision?

Technorati Tags: , , , , ,

/

11 Ways to use Social Media for your Business

socialseier

Now that you know a little more about what social media are, how do you use them for your business?

  1. Listen to what your customers are saying, not just about you, but what their concerns and problems are.
  2. Network with other companies and customers in your industry.  Get to know people.
  3. Connect with potential customers and partners.
  4. Share your expertise and information valuable to your niche.
  5. Answer questions and help others.
  6. Leads, for your company, but also for others in your network.
  7. Market subtly within your areas of expertise by being a part of the conversation.
  8. Reputation building, both for your company and for your personal brand.
  9. Content to add to your website, blog, resources, etc.
  10. Research what people think, what the next big thing will be, how to position yourself for the future.
  11. Traffic being directed to your blog and website.

How do you use social media for your business?  Please add to this list in the comments section.

(photo by seier+seier+seier @ Flickr CC)

Technorati Tags: , , , , , ,