Southwest Case Study: Turning Social Media Success into Sales

Southwest Airlines

Frequent flyers missed out on a great deal with Southwest Airlines on Friday August 3rd if they didn’t catch the news of their half-off fall flights deal on Twitter, Facebook or Mashable. To celebrate reaching the impressive number of 3 million fans on Facebook, Southwest offered 50% off certain fall flights for fans that booked on that Friday.

The Facebook promotional deal applied only to certain round-trip flights called “Wanna Get Away” flights for the dates September 5th, 11th, 18th, 25th, October 2nd, 31st, and November 6th. Facebook fans of Southwest needed to use the code “LUV2LIKE” with their bookings before midnight on that Friday at southwest.com. [Read more...]

Should Your Small Business Be on Google+?

Google+, which recently celebrated its first anniversary, has gained a reputation as a desolate wasteland of a social network. Google has fought back, claiming an ever-growing userbase (75 million daily active users today) but the calculation methods are sketchy at best.

Given the platform’s lack of popularity, should you bother maintaining a Google+ presence for your small business? Absolutely.

Why? There are two reasons, says Jacob Smith, digital marketing specialist for Zumba Fitness.

- Should Your Small Business Be on Google+? by Alex Fitzpatrick

Growing brand awareness with the Olympics

A London Underground train decorated to promot...The 2012 London Olympics have audiences all over the world watching and getting involved in supporting their teams. The large worldwide audiences provide branding opportunities that can get people to buy more of your products. But becoming a sponsor for the London Olympics isn’t the best option for all since it costs 825 million Euros, that’s close to $1 billion American dollars. There are ways to still be involved with the commercial marketing the Olympics offers without having to pay the steep fee.

[Read more...]

Special Invitation to Explore! Social Media & Digital Marketing Conference

I’d like to personally invite you to attend Explore with me on Thursday and Friday, Aug. 16-17 in Minneapolis. Jason Falls is bringing his event and an incredible lineup of speakers and topics to The Twin Cities for an intensive two days of learning and networking. The content is designed to help businesses who are trying to move past the tactical minutiae of social to a comfort level more grounded in strategy. Jay Baer of Convince and Convert and co-author of The Now Revolution will open the day with some awesome ideas on social media and content marketing and the topics that will be covered include creating social media strategies, integrating social and traditional mediums, mobile marketing opportunity and innovation, content marketing strategy and more. I’ll be speaking about B2B Social Media. I’d love to connect with you there and am certain you’ll get a lot out of the days.

Registrants get two days of learning, breakfast, lunch, a cocktail reception and an invitation to an exclusive Explore community for ongoing learning and connections! I have discounted tickets available so contact me for more details! Register now at http://ar.gy/exploreminneapolis.

Can’t wait to see you in Minneapolis on Aug. 16 and 17! This event, as Jason says, “Will rock.” See you there.

Having social media monitoring protect your brand

English: Jack Daniels whisky, 5 cl bottle.It takes a lot of time for a company to grow loyalty with customers and for them to know their brand. So it’s understandable when companies sue copyright infringers who want to cash in on their success but the way they go about doing so can add to the problem. The companies strike the offender with a heavy lawsuit that can be viewed as greedy with the public. The case will be in the news so it can work to the company’s benefit to have good publicity if handled correctly.

Jack Daniels, the whiskey manufacturer, recently found itself in a case of copyright infringement over a book cover that resembled their bottle’s logo. Instead of rallying up their lawyers for a lawsuit they wrote the author a cease and desist letter where they even offered to pay for the cover changes. Suddenly the unexpected response from the company made the public see that Jack Daniels actually cared about the author’s work. The case turned out to create publicity for both Jack Daniels and the author. Jack Daniels’ company presence grew while the author got publicity for his book. This is an example where a company can turn a situation to favor them and avoid negative responses from the public. [Read more...]

Indicating Purchase Intent

Window shopping at Eaton's department store. (...

What if you could tell exactly when a customer was interested in purchasing from you? With social media monitoring tools, it’s often possible to infer intent to purchase based on the content. There is evidence that Facebook may be working on a “want” button as way to indicate purchase intent. Christoper Carfi weighs the pros and cons of Faceobook’s method along with more organic methods that exist on Twitter. What do you think?  Good idea or not?

A question of intent

The concepts behind Facebook’s rumored “WANT” button are rooted in the idea of the “intention economy” and are generalizable beyond the Facebook ecosystem. Both customers and enterprises, using today’s existing infrastructure and conventions, can create and listen for intention signals using open, lightweight mechanisms,…

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via: www.customerthink.com

 

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Content Marketing is Key to Social Media Success

Wondering why social media doesn’t seem to be working for your business? Well, how many of your posts, tweets, articles are about you? No one cares.  Seriously. If you want people to respond to you, your content needs to be something of value to them. It has to fulfill a need, be interesting, educational, entertaining — anything but a boring advertisement.  Stefanos Karagos shares some good strategies in his keynote from the Social Media World 2012 Conference….

This is What The Perfect Facebook Post Looks Like

Building conversation and engagement on Facebook can be tricky for brands.  Salesforce points out tips to increase the chance that your audience will see and interact with your posts…. Do any of these tips work for you?

This is What The Perfect Facebook Post Looks Like

Many brands today are posting on Facebook as a means of connecting with their customers and prospects. However, very few have mastered the basics such as the ideal post length, use of imagery, use of color and linking.

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via: blogs.salesforce.com

 

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Cyberbullying: How Bullies Have Moved From the Playground to the Web [infographic]

The Bullies Have All Gone to Rest

As kids and teens are more connected now than ever before, it’s, unfortunately, become easier and easier for them to be bullied (cyberbullying when online).  Due to the anonymity and the distance from emotional reaction, may feel safer and more removed from their victims.  Obviously, it’s important to talk to teens and kids about how to use the web safely, and to be connected to what your child is viewing online and who they are talking to.

[Read more...]

The ROI of Facebook & Twitter [infographic]

English: Coins from Bosnia, Slovenia, Hungary,...

Great infographic prepared by InventHelp looks at how businesses and brands can measure success on Facebook & Twitter.

Using Google Analytic’s Social Value feature, along with unique urls and landing pages can help you correlate activities on Facebook & Twitter to actions that result in revenue for your company.

[Read more...]

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