There are lots of different ways to measure social media ROI (return on investment). Some are short term (increase in web traffic, mentions, leads, etc.), but many are longer term and thus much harder to measure. Whenever you measure anything, you want to be very clear about exactly what it is you’re measuring and what it means.
This video, Social Media ROI: Socialnomics is by Erik Qualman. He’ll give you some ideas of the longer term benefits of social media.
Recruiting with social media and tips on finding a job with guest Shelli Gutholm from
People like social media because it lets them speak and engage with other people (I know, obvious, right?). So it makes sense that people are more likely to interact with businesses who act like people — who have a bit of personality — who like to have fun.