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ISFSummit

Sarah Worsham / Jul 17, 2008

Internet Strategy Forum Summit – Innovate How We Connect

Presented by Chris Shimojima, VP Global Digital Commerce, Nike

Make It Better.

Nike’s motto: If you have a body, you’re an athlete.

Nike Plus is an RFID chip in a shoe that interacts with an ipod or a wristband. You can get information on how you run – distance, time, pace, calories burned, etc. On their website, you can connect with other runners, establish challenges, create training regimes, log runs, download music, share routes, etc.

NikeiD – individually designed shoes. Online you can design your own shoes, share your designs and be showcased as a creator. Nike created an exclusive NikeiD design studio experience in NYC for professional athletes. In Japan, they created a mass market design studio to experiment in how to make it work for the masses. Recently they opened two stores in NYC and London for mass market NikeiD.

Nike feels that these services add to the retail experience and do not compete with their existing products. They are a way to differentiate their competitive offerings.

Technorati Tags: social media, social network, social media strategy, internet strategy summit forum

Sarah Worsham / Jul 17, 2008

Internet Strategy Forum Summit – End to End Marketing: A Fundamental Shift

Presented by Nancy Bhagat, VP Sales & Marketing Group, Director Integrated Marketing, Intel

Cost of media is low per person, but is unfocused.

There is a 300% growth rate in timeshifting TV.  But TV is not media, it’s a delivery.  Video will continue to exist, just in different places through different delivery strategies.  Behavior has changed in how people interact with ads.  56% say skipping ads is important part of timeshifting.

Technology is no longer about who is tech saavy and who is not anymore.  It is about the desire to purchase.  80% turn to Internet for information to make a purchase decision. Our targets are online.

People are looking for a person like them, but they don’t need to see or know them directly.  This is defined much differently than previously.

Great brands are no longer the brands that tell the best stories, but are the brands that have the best stories told about them. (needs source)

Power of online marketing:

  • Impact
  • Agility
  • Targeting
  • Scale

Leadership requires flexibility and focus. Online vehicles offer speed and flexibility to test multiple content types in one place and to determine what content is best.

Success metrics are shifting away from traditional impressions and CPC. The ability to evaluate success is critical.  Content is increasingly delivered through social media which is difficult to measure.  We now need to measure what matters – user engagement, behavior, movements & trends.  Data that is not actionable is meaningless.

We need to know what place people are in the buy cycle/qualification.  Data without valid business context is meaningless. We need to understand what activities are valued.  And if things don’t go well in those activities, we need to know what and why.

Technorati Tags: internet marketing, analytics, end to end marketing, internet strategy summit forum

Sarah Worsham / Jul 17, 2008

Internet Strategy Forum Summit – The Building Blocks of Online Customer Engagement

Presented by Dan Stickel, CEO of WebTrends

Let’s take a look at Google’s innovation and how they do it.  They divide their efforts:

  • 70% on core products – search quality, crawl/indexing, AdWords, AdSense, Toolbar
  • 20% on emerging products – Blogger, Google Mini, Picasa, News, Pack
  • 10% on break-out strategies – Offline Ads, Code, WiFi, Talk

Google also has these key ingredients in everything they do:

  • Focus on users
  • Think big
  • Ignore Constraints
  • Break the mold
  • The right people
  • Small teams
  • Iteration & experiment
  • Bottoms-up ideas & projects

Google harnesses the innovation of the entire world through easy-to-use tools.

Use some of these same ideas to turn motivated visitors to your website into customers.  Listen and build a better experience.

Get a 360 degree view of visitors:

  • Listen – On your website, through onsite search, via surveys.
  • Learn – From offsite information and CRM.
  • Act – Email, Direct Mail, and use behavioral targeting.

Technorati Tags: customer experience, customer-centric design, internet strategy, internet strategy summit forum

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About Sazbean


Sarah Worsham (Sazbean) is a Webgrrl = Solution Architect + Product Management (Computer Engineer * Geek * Digital Strategist)^MBA. All views are her own.

Business + Technical Product Management

My sweet spot is at the intersection between technology and business. I love to manage and develop products, market them, and deep dive into technical issues when needed. Leveraging strategic and creative thinking to problem solving is when I thrive. I have developed and marketed products for a variety of industries and companies, including manufacturing, eCommerce, retail, software, publishing, media, law, accounting, medical, construction, & marketing.

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