A lot of businesses know that using social media is important, but they’re not sure how to measure how well they’re doing or how it’s giving them business. Some effects of using social media are difficult to measure directly, since they involve building relationships and improving long term sales, but there still are some general measurements you can use to help you get a feel for how you’re doing overall: Attention, Influence & Conversion.
[Read more…] about Breaking Down Social Media Measurement – Attention, Influence & Conversion
A lot of business people may have trouble with the basic metrics for their websites: pageviews, visits, unique visits, etc. (hits usually get thrown around), but when you talk about how to measure social media success, they look a little scared. Social media (when used well) is a great tool for connecting directly to customers in a way that’s never been affordable for most of us. We can have conversations, we can get our ideas out there and we can see what people are saying about us. So how to measure all that?