If efforts with social media are going to pay off for a business, they each need to contribute value to the bottom line. What value do 250,000 fans on Facebook give a business? While having that man fans may increase the business’ reach, what does that do for the company’s bottom line? How many of those fans are customers? Obviously it would be better for the company to have 250,000 customers on Facebook, so how should the company make sure that all efforts are contributing value to the company? [Read more…] about Avoiding Zero Value Efforts in Social Media
Social Media
Creating an Engaging Brand Story
We’ve already discussed how brands with stories tend to be more engaging for customers (Apple, Nike, etc.), but it may be helpful to discuss how to communicate your brand’s story. Especially since you have to think in terms of your customers’ wants and needs (always) and you don’t want to sound too promotional or preachy. Telling your brand story isn’t that much different than figuring out a marketing plan, but it does require a very human voice. Stories are engaging for people because they put a human face to a company (which can often seem like a large, faceless, uncaring glass building). [Read more…] about Creating an Engaging Brand Story
Cross Posting Updates to Different Social Networks Ok Sometimes
The social media tactics and strategies you use for your company will probably (and should) vary from what others are doing. While social media is constantly evolving, there are also different needs from different customers (which is always the case). One topic that is often brought up is whether its ok to cross-post updates from one social network to another (like from Twitter to Facebook and vice versa). I asked this question on both Facebook and on my blog and got some interesting results….. [Read more…] about Cross Posting Updates to Different Social Networks Ok Sometimes