Having many people involved with social media for your company can be really beneficial in terms of spreading the work load, as well as being more responsive to customers. However, with multiple people, it may also be difficult to maintain a consistent branding with different voices and styles. Besides having brand guidelines, creating a social media persona can make it easier for those involved to understand how the company brand should sound and act online. [Read more…] about Creating a Social Media Persona to Maintain Brand Consistency
Social Media
6 Steps for Measuring Social Media
Jay Baer presented this 6 Step Process for Measuring Social Media as part of the Social Media Examiner Social Media Success Summit. I generally like the steps and agree with them.a I would add steps for figuring out your business goal or objectives and your strategy and tactics before you start using social. These will help you can figure out what you need to do to reach that goal and what measurements will help you stay on course (Jay mentions this, it’s just not a separate step, which I think it should be).
The 6 step process for measuring social media
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Using Game Mechanics to Increase Engagement & Participation
One of my favorite discussions at UnGeeked Elite in Chicago was by Tom Tentoglou about Gamification, or adding game mechanics into business in order to increase engagement and participation. Gamification isn’t about building games (necessarily), it’s about using aspects of games that people find enticing. It’s not really news that people are motivated by achieving things (just look at high-powered stock brokers). But these motivations can be added to just about anything to increase participation or encourage people to do things you’d like them to do. [Read more…] about Using Game Mechanics to Increase Engagement & Participation